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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Forum Posts

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verd...

brcook by L2 Linker
  • 3600 Views
  • 0 replies
  • 4 Likes

False positive alert on updater (generic.ml)

HelloMy updater is beeing flaged as generic.ml which is fasle positive alert. Please investigate this:https://www.virustotal.com/pl/file/0afba598d1fb61818ea78467c7a6c1483edb2c125b7e7b6c0e097ca9ba442e76/analysis/1522359720/I've already sent samples to...

mrave20 by L0 Member
  • 1077 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Please white-list our software? Virustotal Link: https://www.virustotal.com/#/file/7a6f02e52364afd5da91e5e4d23a7bd87af112da05fa9693f3e5c844deb0e6e8/detection Current VT Verdict: generic.ml Thanks and best regards,Ivan

Resolved! False Positive Removal Request

We are an ISV and our our software is detected by VirusTotal as malicious: Palo Alto Networks : generic.ml https://www.virustotal.com/#/file/16aeef8d7ae5394bad1dd5404b124756ca00be76fd5a6db78ff86623df97f54a/detection Our web site is: https://www?walli...

pamela75 by L0 Member
  • 1292 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Could you please white-list our software? File Hash:cc27409aeaaf2249288ff9c9c86133def9f62a3a747041f0939c171063cce1fd VT Link:https://www.virustotal.com/#/file/cc27409aeaaf2249288ff9c9c86133def9f62a3a747041f0939c171063cce1fd/detection Current VT Verdi...

False Positive Submission (generic.ml)

Could you please white-list our software File Hash:94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6 VT Link:https://www.virustotal.com/#/file/94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6/detection Current VT Verdic...

beniam by L2 Linker
  • 1799 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello again!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/yaoyha6dsmbtzxm/vendor_Paloalto_2018_03_11.zipArchive also contains link t...

False Positive Removal Request

Our software shows a false positive (generic.ml) on VirusTotal. Link to Virustotal report for the file:Virustotal report link--File Hash:67703040672221d0803d7e086fba94ca6dd26219bbf431d9476d65d9441a5f27--Current VirustTotal Verdict:generic.ml--Descrip...

Resolved! False positive removal request-generic.ml

We are seeing False positive on our binaries , request assitance to Whitelist this... if possible also point me to place for proactive whitelisting to avoid detection in future on other binaries as all our binaries are signed File Hash: 07c3fe8a8f0b2...

vinod_r2 by L1 Bithead
  • 3542 Views
  • 11 replies
  • 0 Likes

Resolved! False Positive Removal Request

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with two executable modules :https://www.dropbox.com/s/ctnzdf50s3e0yxb/PALOALTO-FALSE-POSITIVE.zip?dl=0Archive also con...

CTLPLUS by L0 Member
  • 1558 Views
  • 2 replies
  • 0 Likes

3MBridgesetup.exe

Palo Alto Wildfire is categorizing this file hash as benign, however Palo Alto threat vault is categorizing the hash asName: Virus/Win32.WGeneric.pgmrm. Please help me understand why this is happening. FIle Hash: 0a2723e95a5de7dec6d6f2f5840ebcc5https...

False Positive Submission - plugin.jar

Hello, We find a false positive in file like below: File Hash: SHA-256 c459dba24307498df740c679a4cece60367f516eed03cf715c09110a31d064a4Link to Virustotal report for the file: https://www.virustotal.com/#/file/c459dba24307498df740c679a4cece60367f516ee...

Resolved! False Positive Removal Request

Hello,Software>PC Cleaning Utility has been flagged as generic.mlDeveloper ShieldApps Software InnovationsSoftware is signed SHA256 21f830b2ded513be0f5b3ff1fcc831be49181f537ac879cf0800c24826efd38bHas offical website download link: https://shieldapps....

JJShield by L2 Linker
  • 2251 Views
  • 12 replies
  • 0 Likes

False Positive Removal Request: rxcx.jar

File Name: rxcx.jarFile Hash: MD5: 0cd02626fa3377c4285219ff68fe987bLink to Virustotal report for the file:https://www.virustotal.com/#/file/a1dbd9534412f8954617237666ff9a2e0c9f7048d0bfdcd724916f66739ffce9/detectionCurrent VirustTotal Verdict: Clean (...

Resolved! False positive (generic.ml)

Hello Our game installer was blocked by PaloAlto: https://www.virustotal.com/#/file/2d449318f00e28c91082b8da7a64e509ed976acb02be6f0abcdaebbcfedee42b/detection original url: http://static.gc.my.com/RevelationOnlineLoader_en.exe Please fix this issue T...

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