False positive Generic.ml

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L0 Member

False positive Generic.ml

File Hash: 38dfe9888380bd94d55b893dce18bdb2ec16926d61e1a28e8f5c5696c323b858

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/38dfe9888380bd94d55b893dce18bdb2ec16926d61e1a28e8f5c5696c323b858... 

Current VirustTotal Verdict: Generic.ml

Description: 

OS33 has a new update for our product and want to make sure it does not get reflected as malicious software because it is new.  Please verify this build and make sure it does not show as a false positive as soon as possible, we have a large deploy coming up. 

Workplace is our SaaS product that is deployed with the niche wealth management industry.  Our website is https://www.os33.com and you can find more information about the product there.  Recently it has started to be blocked.  We have a good reputation on VirusTotal and have been supplying our software for many years to a niche industry.  Our executables are digitally signed with EV and our reputation over the years has been very good.  Please review this false positive and whitelist using the digital signature if possible.  

If you have more questions, please reach out to us. Thank you.



Alex Sedunov

Accepted Solutions
Highlighted
L2 Linker

Hello Asedunov, 

Thank you for bringing this to our attention.  We have submitted the file for review and this should be changed within 24-48 hours.

 

Thanks,

Louis

 

View solution in original post


All Replies
Highlighted
L2 Linker

Hello Asedunov, 

Thank you for bringing this to our attention.  We have submitted the file for review and this should be changed within 24-48 hours.

 

Thanks,

Louis

 

View solution in original post

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