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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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Resolved! TechPowerUp GPU-Z v2.30.0 (normal skin)

TechPowerUp GPU-Z v2.30.0 (normal skin).SHA-256 8c06f6609a022408b9711c24c8db85c3f500e21bd74d966c00dd9d590d77a119 https://www.virustotal.com/gui/file/8c06f6609a022408b9711c24c8db85c3f500e21bd74d966c00dd9d590d77a119/detectionCurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 5754 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.30.0 (ROG skin)

TechPowerUp GPU-Z v2.30.0 (ROG skin).SHA-256 320b8eec362691f50f54cd0559d6585c42bb93633c4cc40ee88542115f3a6570 https://www.virustotal.com/gui/file/320b8eec362691f50f54cd0559d6585c42bb93633c4cc40ee88542115f3a6570/detectioncurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 5197 Views
  • 2 replies
  • 0 Likes

Resolved! False positive (Generic.ml)

False positive (Generic.ml)Hello. I ask you to fix this.File Hash: f686414c4e44ae163c9e4c299cc6449c76fc4f66f59c88f12e738953a382fc6aLink to Virustotal report for the file: https://www.virustotal.com/gui/file/f686414c4e44ae163c9e4c299cc6449c76fc4f66f59c88f12e738953a382fc6a/detectionCurrent VirustTotal Verdict: 4/63Description: Your antivirus think...

nganga by • L0 Member
  • 4453 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.26.0 (ROG skin)

TechPowerUp GPU-Z v2.26.0 (ROG skin).SHA-256 26bf57846fffe112b77dbc5f3210e9439c408a54027bced598ad4a08ad5a02c9 https://www.virustotal.com/gui/file/26bf57846fffe112b77dbc5f3210e9439c408a54027bced598ad4a08ad5a02c9/detectioncurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 9015 Views
  • 3 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.27.0 (ROG skin)

TechPowerUp GPU-Z v2.27.0 (ROG skin)SHA-256 e66e739abbb2fd0a21a98bfb5420211864af5b7114893738dcc0c55ff7f6de17https://www.virustotal.com/gui/file/e66e739abbb2fd0a21a98bfb5420211864af5b7114893738dcc0c55ff7f6de17/detectioncurrent Palo Alto Networks verdict: generic.ml Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 7808 Views
  • 3 replies
  • 0 Likes

False positive (Generic.ml)

Hello. We've released a new version of our software and get false positive status, given by your antivirus. We ask you to fix this.File Hash: f532948c1df90042c09c79b895b7df3792a9b7d50cef1a41c0f709b95c8b056cLink to Virustotal report for the file: https://www.virustotal.com/gui/file/f532948c1df90042c09c79b895b7df3792a9b7d50cef1a41c0f709b95c8b056c/...

VKPTools by • L0 Member
  • 3754 Views
  • 2 replies
  • 0 Likes

Resolved! TotalVirus False-Positive EZhelp

As of 2/27/2020 TotalVirus is reporting EZhelp.20.exe as Generic.ml for Palo Alto NetworksPlease help.I updated EZhelp20.exe to include the latest winvnc.exe released this week by ultravnc.com version 1.2.3.0 updated to 1.2.4.0 for security and features update. This small change is triggering a false positive. EZhelp is not a virus, malware,...

False Positive: Outbyte PCRepair

Hello,We have just certified the current version of Outbyte PCRepair through AppEsteem and would like to remove a false positive, given by your antivirus.Outbyte PCRepair download link:http://dynamicdownloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exeFile Hash: 2955cb9688147f7c880cf4a8e476b8f2dd71220ecb9de8f63d0e8e3f641ac96cDetection name...

YelenaRez by • L3 Networker
  • 3513 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/wLTSx6ZWW93mSKCThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Highfive desktop app download False Positive

Link for download: https://start.highfive.com/app/download File Hash:3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8Link to Virustotal report for the file:https://www.virustotal.com/gui/file/3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8/detection Highfive Setup.exe is the installer for our desktop client for t...

Resolved! False Positive submission (Generic.ml): Outbyte Driver Updater

Hello,Please help us remove a false positive, given recently to Outbyte Driver Updater by your antivirus.The program is clean, doesn't contain any unwanted behavior and is certified by AppEsteem.Outbyte Driver Updater download link: http://dynamicdownloads.outbyte.com/en/driver-updater/stub/driver-updater-setup.exeFile Hash: 2c6d1a14c60245c1fbfe...

YelenaRez by • L3 Networker
  • 7792 Views
  • 4 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: http://bit.ly/2HT4l4EThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Games Support Team

Resolved! I believe we have a false positive identifation of Genetec's OmniDir.exe executable

Hi folks, VirusTotal has Palo Alto reporting that the Genetec OmniCast 4.7 service executable OmniDir.exe is identified as 'generic.ml' malware, and I suspect it is a false positive File Hash: 580fe736fb1fd546f6d8536e0ef7418ddad2dc3b2def0fbeb4a35da4f73351daVirusTotal report: https://www.virustotal.com/gui/file/580fe736fb1fd546f6d8536e0ef741...

Resolved! False Positive Submission (generic.ml): Defencebyte

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 579142CB98680D8E566D6C87EB1DF1F7SHA1: 7474AF12829B48972FDD4C42DDF05A1EA993DDF9SHA256: 2E3BD5C3F9E964A22F67F83AE402AD4A986A52EA2CBB9C609F71027FDB68F09B Link to Virustotal report for the file:https://www.virustotal.com/gui/file/2e3bd5c...

kns123 by • L2 Linker
  • 5608 Views
  • 3 replies
  • 0 Likes

Another Incorrect detection of our Comment Bot Software at Virus Total by Palo Alto Networks AV

Dear Support,This email contains a request to further investigate our Comment Bot application for any harmful software.The reason for this request is because your Antivirus company has joined Virus Total and your Antivirus detects our application as harmful.This damages our reputation and we would like to get in touch to resolve this together.Be...

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