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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13876 Views
  • 0 replies
  • 7 Likes

False positive (Generic.ml)

Hello. We've released a new version of our software and get false positive status, given by your antivirus. We ask you to fix this.File Hash: f532948c1df90042c09c79b895b7df3792a9b7d50cef1a41c0f709b95c8b056cLink to Virustotal report for the file: https://www.virustotal.com/gui/file/f532948c1df90042c09c79b895b7df3792a9b7d50cef1a41c0f709b95c8b056c/...

VKPTools by • L0 Member
  • 3737 Views
  • 2 replies
  • 0 Likes

Resolved! TotalVirus False-Positive EZhelp

As of 2/27/2020 TotalVirus is reporting EZhelp.20.exe as Generic.ml for Palo Alto NetworksPlease help.I updated EZhelp20.exe to include the latest winvnc.exe released this week by ultravnc.com version 1.2.3.0 updated to 1.2.4.0 for security and features update. This small change is triggering a false positive. EZhelp is not a virus, malware,...

False Positive: Outbyte PCRepair

Hello,We have just certified the current version of Outbyte PCRepair through AppEsteem and would like to remove a false positive, given by your antivirus.Outbyte PCRepair download link:http://dynamicdownloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exeFile Hash: 2955cb9688147f7c880cf4a8e476b8f2dd71220ecb9de8f63d0e8e3f641ac96cDetection name...

YelenaRez by • L3 Networker
  • 3477 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/wLTSx6ZWW93mSKCThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Highfive desktop app download False Positive

Link for download: https://start.highfive.com/app/download File Hash:3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8Link to Virustotal report for the file:https://www.virustotal.com/gui/file/3f1c72cba5a2a00cd7993819a7aa3b586f00ddaadf075ec6d40bc3d716ac9eb8/detection Highfive Setup.exe is the installer for our desktop client for t...

Resolved! False Positive submission (Generic.ml): Outbyte Driver Updater

Hello,Please help us remove a false positive, given recently to Outbyte Driver Updater by your antivirus.The program is clean, doesn't contain any unwanted behavior and is certified by AppEsteem.Outbyte Driver Updater download link: http://dynamicdownloads.outbyte.com/en/driver-updater/stub/driver-updater-setup.exeFile Hash: 2c6d1a14c60245c1fbfe...

YelenaRez by • L3 Networker
  • 7738 Views
  • 4 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: http://bit.ly/2HT4l4EThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Games Support Team

Resolved! I believe we have a false positive identifation of Genetec's OmniDir.exe executable

Hi folks, VirusTotal has Palo Alto reporting that the Genetec OmniCast 4.7 service executable OmniDir.exe is identified as 'generic.ml' malware, and I suspect it is a false positive File Hash: 580fe736fb1fd546f6d8536e0ef7418ddad2dc3b2def0fbeb4a35da4f73351daVirusTotal report: https://www.virustotal.com/gui/file/580fe736fb1fd546f6d8536e0ef741...

Resolved! False Positive Submission (generic.ml): Defencebyte

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 579142CB98680D8E566D6C87EB1DF1F7SHA1: 7474AF12829B48972FDD4C42DDF05A1EA993DDF9SHA256: 2E3BD5C3F9E964A22F67F83AE402AD4A986A52EA2CBB9C609F71027FDB68F09B Link to Virustotal report for the file:https://www.virustotal.com/gui/file/2e3bd5c...

kns123 by • L2 Linker
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  • 3 replies
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Another Incorrect detection of our Comment Bot Software at Virus Total by Palo Alto Networks AV

Dear Support,This email contains a request to further investigate our Comment Bot application for any harmful software.The reason for this request is because your Antivirus company has joined Virus Total and your Antivirus detects our application as harmful.This damages our reputation and we would like to get in touch to resolve this together.Be...

Resolved! False Positive - Virus/OSX.WGeneric.ahjxzp

Current VirustTotal Verdict: CleanFile Hash: 232420a5f90157decbea4a36894d00ed790b52d9e180d94261499dd7abeb0311Virustotal report: https://www.virustotal.com/gui/file/232420a5f90157decbea4a36894d00ed790b52d9e180d94261499dd7abeb0311/detectionLink to file: https://www.dropbox.com/s/azjzkfleu78bd01/munkitools.pkg?dl=1 Description:Dear Palo Alto Networ...

Incorrect detection at Virus Total by Palo Alto Networks Antivirus

Dear Support,This post contains a request to further investigate our Social Media Bot application for any harmful software.The reason for this request is because your Antivirus company has joined Virus Total and your Antivirus detects our application as harmful.This damages our reputation and we would like to get in touch to resolve this togethe...

False positive: Generic.ml

File Hash: E1909D7C048AF449A56859F267646741B6AE2120DB1663A79FA774A0E4D7E8C9Link to Virustotal report for the file: https://www.virustotal.com/gui/file/e1909d7c048af449a56859f267646741b6ae2120db1663a79fa774a0e4d7e8c9/detectionCurrent VirustTotal Verdict: Generic.mlDescription:MultiSetup application give availability to users to download and insta...

abizzy by • L0 Member
  • 3776 Views
  • 2 replies
  • 0 Likes

False Positive - Generic.ml

File Hash: 41c8b22db9fb71878a54de2a4e93a049b4499c04eed750c95e598901871b4666Link to Virustotal report for the file: https://www.virustotal.com/gui/file/41c8b22db9fb71878a54de2a4e93a049b4499c04eed750c95e598901871b4666/detectionCurrent VirustTotal Verdict: Generic.mlDescription: jv16PT.exe is the main executable of the legitimate, clean product jv1...

False Positive - generic.ml (8)

False positive: Name: TLauncher-2.669_beta.exeDetection name: generic.mlSHA256: c1549a6bd129694a75546c1e481aee98818aceea8b84b9b23b2d2466281b9b31VirusTotal URL:https://www.virustotal.com/gui/file/c1549a6bd129694a75546c1e481aee98818aceea8b84b9b23b2d2466281b9b31/detectionDescription: a minecraft launcher

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