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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9958 Views
  • 0 replies
  • 5 Likes

Resolved! TechPowerUp GPU-Z v2.23.0 (normal skin)

TechPowerUp GPU-Z v2.23.0 (normal skin).

SHA-256 5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048

 

https://www.virustotal.com/gui/file/5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048/detection

Current Palo Alto Networks

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i3vi3v by • L2 Linker
  • 4912 Views
  • 2 replies
  • 1 Likes

False Positive - Virus/Win32.WGeneric.ackhks

Name:  29072019-CHIPHI.xlsx

Detection name: Virus/Win32.WGeneric.ackhks

SHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239

VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d23

...

False Positive - Generic.ml

 

 

File Hash:

MD5
7de1f21fb4f6eb19ff73f9acdd32a0c7
SHA-1
a8aac690a241e4549d3ef0967b390ec75bd99f9d
SHA-256
2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b7201325597032cb9dab

 

https://www.virustotal.com/gui/file/2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b72013

...

False Positive - generic.ml

False positive:

 

Name:  TLauncher-2.65.exe

Detection name: generic.ml

SHA256: db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d11ef

VirusTotal URL:

https://www.virustotal.com/gui/file/db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d

...

False Positive - generic.ml

Please whitelist the AeroZoom unattended installer. Thanks.

 

Name:  AeroZoom_v4.0.0.7_beta_2_silent_installer.exe

 

Detection name: generic.ml

 

SHA256: 015da23376e29da9e7501eaaf9c501fbfd3fce87e5604cd09fbe4cd191537c27

 

VirusTotal URL:

https://www.virustotal

...

Resolved! False Positive Removal Request WPD 1.3.1203

false-positive: Palo Alto Networks verdict: generic.ml


SHA-256 affeb5e0e123eb9a4cf16052fa2cf20ce22fbc29f4c8619df3fb7803bfb0f64c


https://www.virustotal.com/gui/file/affeb5e0e123eb9a4cf16052fa2cf20ce22fbc29f4c8619df3fb7803bfb0f64c/detection


Download link:

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MajorB by • L1 Bithead
  • 4567 Views
  • 3 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.22.0 (normal skin)

TechPowerUp GPU-Z v2.22.0 (normal skin).

SHA-256 d24151aeff13fc454a7f20c1011093d9232f35ceeeea964ebeb2997ed3836634

 

https://www.virustotal.com/gui/file/d24151aeff13fc454a7f20c1011093d9232f35ceeeea964ebeb2997ed3836634/detection

Current Palo Alto Networks

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i3vi3v by • L2 Linker
  • 3998 Views
  • 2 replies
  • 0 Likes

Resolved! False positive submission (generic.ml): ShieldFox Antivirus

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: AB6371CBFF6CD265CE09019827C52033
SHA1: 500CD3FFD2DF2372BD17B6D87330F776A7537B38
SHA256: A602E24D8ED6937902692C6208E875D70993B9297D22780CC6

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kns123 by • L2 Linker
  • 4529 Views
  • 3 replies
  • 0 Likes

Carambis Driver Updater - False positive Virustotal

Hello there,

 

I represent company ROSTPAY LTD which produces "Carambis Driver Updater" app https://www.carambis.com

 

We have report from our partners that your WildFire service marks our products as Malware - Generic.ml.
Could you please help me with su

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carambis by • L1 Bithead
  • 4833 Views
  • 5 replies
  • 0 Likes

False positive (generic.ml)

 

file name : SystemCare

SHA-256 : 77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b

https://www.virustotal.com/gui/file/77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b/detection

 

 

Resolved! False Positive submission: Outbyte Driver Updater

Hello,

We have just released a new product Outbyte Driver Updater and discovered a false positive, given by your antivirus.

Can you please help us remove it, the program is clean and already certified by AppEsteem: https://customer.appesteem.com/certif

...

YelenaRez by • L3 Networker
  • 5245 Views
  • 3 replies
  • 0 Likes

Virus Total False Positive

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/4c159fa05d67473757ec07f863caee5773443ae9148747fb904501761bde2164/detection

Current VirustTotal Verdict: Generic.ml



Program was written by me. Sure not malicious. Please investi

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gogineol by • L1 Bithead
  • 4305 Views
  • 5 replies
  • 0 Likes

Resolved! False positive submission (generic.ml)

Hello,

 

our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).

 

Please check the password protected zip file with one Win32 executable:
https://www.s

...

bobdaley by • L1 Bithead
  • 3206 Views
  • 2 replies
  • 0 Likes

False Positive: Generic.ml

Name: install.exe

Detection name: Generic.ml

VirusTotal link: https://www.virustotal.com/gui/file/aff83e43f99224d1b08b0c4f5291db5d8b2a6c6add578effb2f0bf46857c5cae/detection

 

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