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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Forum Posts

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verd...

brcook by L2 Linker
  • 3353 Views
  • 0 replies
  • 4 Likes

3MBridgesetup.exe

Palo Alto Wildfire is categorizing this file hash as benign, however Palo Alto threat vault is categorizing the hash asName: Virus/Win32.WGeneric.pgmrm. Please help me understand why this is happening. FIle Hash: 0a2723e95a5de7dec6d6f2f5840ebcc5https...

Resolved! False positive removal request-generic.ml

We are seeing False positive on our binaries , request assitance to Whitelist this... if possible also point me to place for proactive whitelisting to avoid detection in future on other binaries as all our binaries are signed File Hash: 07c3fe8a8f0b2...

vinod_r2 by L1 Bithead
  • 3351 Views
  • 11 replies
  • 0 Likes

False Positive Submission - plugin.jar

Hello, We find a false positive in file like below: File Hash: SHA-256 c459dba24307498df740c679a4cece60367f516eed03cf715c09110a31d064a4Link to Virustotal report for the file: https://www.virustotal.com/#/file/c459dba24307498df740c679a4cece60367f516ee...

Resolved! False positive (generic.ml)

Hello Our game installer was blocked by PaloAlto: https://www.virustotal.com/#/file/2d449318f00e28c91082b8da7a64e509ed976acb02be6f0abcdaebbcfedee42b/detection original url: http://static.gc.my.com/RevelationOnlineLoader_en.exe Please fix this issue T...

False Positive Submission for Removal

File Hash: MD5 157ceac1f3eb730d3c844c332ad67a60Link to Virustotal report for the file: https://www.virustotal.com/#/file/07ab4c147fa9534b2384a47e9b86761018da634d1da1211781becaad85bf7735/detectionCurrent VirustTotal Verdict: DesktopContentExplorer.jar...

False Positive Removal Request: rxcx.jar

File Name: rxcx.jarFile Hash: MD5: 0cd02626fa3377c4285219ff68fe987bLink to Virustotal report for the file:https://www.virustotal.com/#/file/a1dbd9534412f8954617237666ff9a2e0c9f7048d0bfdcd724916f66739ffce9/detectionCurrent VirustTotal Verdict: Clean (...

Resolved! false positive submission

Hello,We are the developper of the software COGPACK (http://www.cogpack.com)Our software Zawa.exe as part of the software COGPACK is declared as_generic.ml_ by your anti virus software.Cf https://www.virustotal.com/#/file/c7019df3315f0dc1adddf5b7ede7...

false positive submission

Hallo,We are a the developper of the software COGPACK (http://www.cogpack.com)Our software Anaperm.exe as part of the software COGPACK is declared as_generic.ml_ by your anti virus software.Cf https://www.virustotal.com/#/file/82a22aea8f4278ad30ae49c...

Resolved! fastconnect.exe - False Positive

File Hash:ef647b8ebf625fda2a5f4088bacb1907Link to Virustotal report for the file: https://www.virustotal.com/#/file/ca74cea04ef31ae27f311f3a26a32c76e1efbac3538a66ea766123fed948f376/detailsCurrent VirustTotal Verdict: 3/62Description: I work for the c...

wsitops by L0 Member
  • 979 Views
  • 2 replies
  • 0 Likes

MTGAInstaller.exe

I am not the creator of this file, nor am I affiliated with the creators. We had a user on our network report that this file was blocked and so I investigated on our firewall. The firewall is reporting "Virus/Win32.WGeneric.pjeib" and VirusTotal is r...

jsalmans by L4 Transporter
  • 2228 Views
  • 2 replies
  • 0 Likes

False positive for Visual Studio extension

I'm the author of this extension: https://marketplace.visualstudio.com/items?itemName=ionoy.XamarinFormsLive-18843 There is a xlserver.exe file that is a simple .NET assembly serving as a TCP server. There is nothing malicious which can be easily ver...

ionoy123 by L0 Member
  • 1976 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

See:https://www.virustotal.com/#/file/6e490fab57551e47670d078f3a6f45bc6400948f822728acc93ca1f7c3956cd1/detection This file is a harmless database viewer; for sure nothing evil in in (I have the source code). Please investigate the issue. Best regards...

GUC_GmbH by L1 Bithead
  • 1056 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission

Hi,We are a french software editor. We work in particular on a dll.After checking it on the VirusTotal website, we found that our file was detected as a malware as you can see here :https://www.virustotal.com/#/file/0bda1338b2d898c91c0f2fdb8cf31dd3d6...

khuvette by L0 Member
  • 863 Views
  • 2 replies
  • 0 Likes

Resolved! x1s_diagnostic_tool.exe

MD5 File Hash: e2fc3698cecf82c293fd792c6eff7e0fLink to Virustotal report for the file: Current VirustTotal Verdict:generic.mlDescription: x1s_diagnostic_tool.exe created by x1.com is an email searching addon for MS Office.

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