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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9756 Views
  • 0 replies
  • 5 Likes

False positive 5.29.0: Generic.ml

Hello,

 

I am a representative of the company of ZennoLab.
One of the files of our program (ChromiumInstance.Renderer.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).
Please correct the situation.

 

File Hash: 017c7c32530d0629244b2e98

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Demeer84 by • L1 Bithead
  • 2726 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive submission: Outbyte PCRepair

Hello,

Please help us remove a false positive, given to Outbyte PCRepair by your antivirus.The program is clean and doesn't contain any unwanted behavior.

File Hash: 090115b57ee6ead5aa49c2a4a25d9ed952b9cda3a33d0b3d05159e1067163731

Link to Virustotal rep

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YelenaRez by • L3 Networker
  • 7229 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive: Virus/Win32.WGeneric.qqpeo(199010010)

Hello,

 

We are getting several false positives for the following:

Hashes: MD5 - 

522aaef14fd04b0cfbb92a5fb67f8daa

c5d262166b7f4e9972d7e3e25df36d5c

1910b1d2c94992fc21c6431a0eae1d78

1ea5f8f65c07140d6fe639cf792a210c

ffabe0604710b1070d044aa137465cd1

48b696a3e968

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Resolved! False positive - Generic.ml

Dear Palo Alto Networks Team , we are a freeware development TEAM (Sordum.org) recently we have realized that one of our freeware (Windows Update blocker) has False positive on Virus total report here is the link:

https://www.virustotal.com/gui/file/f

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Resolved! Aranda Software Agent False Positive (generic.ml)

Good morning, I have a problem with my executable, virustotal detected “one engine in the file”, but I don’t know what the problem is. The file is signed and not infected. Can you help me determine why it is still being flagged? Thank you.

Attached is

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DLL Helper is fasely detected on VirusTotal

Hello. 

Our software DLL Helper (https://www.azdll.net/) is fasely detected by Palo Alto Networks (Generic.ml).

Please review our software.
We fulfilled all the requirements of antiviruses and we use the code signing certificate "ROSTPAY LTD"

carambis by • L1 Bithead
  • 2994 Views
  • 3 replies
  • 0 Likes

B00MTESA.EXE - false positive

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:

MD5 f190aea015df51d47dcf6ee5f4da1933
SHA-1 54ace5911cbc9d7811ff2fc126fec67433db2398
SHA-256 48077107f34122ac84bc045f93b794c4768f6fd8e894d4d2f3e

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ErwinTD by • L1 Bithead
  • 3896 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml): PC Booster

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

File Hash:
MD5: 1BBB572645F062AD02B65B966EF77F51
SHA1: 6493206BF7693D0CE8A70A87C4CF214E4CE2D979
SHA256: 125AA9B49AE07838BF0EB33448DD3A6EE4E3F455F49FC0B6A29

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kns123 by • L2 Linker
  • 4648 Views
  • 3 replies
  • 0 Likes

VirusTotal False Positive: Internal App

I would like to submit the following information so that your team can investigate and change verdicts when warranted.

 

File Hash: [UTM/VirusTotal]

File Digest: 5fe238f2a8d7ce601370d18f18764eab274fb3397826c9fa48c65ef04a72408d

 

Link to Virustotal report

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Resolved! TechPowerUp GPU-Z v2.24.0 (normal skin)

TechPowerUp GPU-Z v2.24.0 (normal skin)

SHA-256 575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7

https://www.virustotal.com/gui/file/575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7/detection

Current Palo Alto Networks ve

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i3vi3v by • L2 Linker
  • 4389 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.23.0 (normal skin)

TechPowerUp GPU-Z v2.23.0 (normal skin).

SHA-256 5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048

 

https://www.virustotal.com/gui/file/5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048/detection

Current Palo Alto Networks

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i3vi3v by • L2 Linker
  • 4803 Views
  • 2 replies
  • 1 Likes

False Positive - Virus/Win32.WGeneric.ackhks

Name:  29072019-CHIPHI.xlsx

Detection name: Virus/Win32.WGeneric.ackhks

SHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239

VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d23

...

False Positive - Generic.ml

 

 

File Hash:

MD5
7de1f21fb4f6eb19ff73f9acdd32a0c7
SHA-1
a8aac690a241e4549d3ef0967b390ec75bd99f9d
SHA-256
2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b7201325597032cb9dab

 

https://www.virustotal.com/gui/file/2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b72013

...

False Positive - generic.ml

False positive:

 

Name:  TLauncher-2.65.exe

Detection name: generic.ml

SHA256: db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d11ef

VirusTotal URL:

https://www.virustotal.com/gui/file/db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d

...

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