VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 8193 Views
  • 0 replies
  • 4 Likes

Resolved! False positive submission (generic.ml): ShieldFox Antivirus

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: AB6371CBFF6CD265CE09019827C52033
SHA1: 500CD3FFD2DF2372BD17B6D87330F776A7537B38
SHA256: A602E24D8ED6937902692C6208E875D70993B9297D22780CC6

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kns123 by L2 Linker
  • 4158 Views
  • 3 replies
  • 0 Likes

Carambis Driver Updater - False positive Virustotal

Hello there,

 

I represent company ROSTPAY LTD which produces "Carambis Driver Updater" app https://www.carambis.com

 

We have report from our partners that your WildFire service marks our products as Malware - Generic.ml.
Could you please help me with su

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carambis by L1 Bithead
  • 4309 Views
  • 5 replies
  • 0 Likes

False positive (generic.ml)

 

file name : SystemCare

SHA-256 : 77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b

https://www.virustotal.com/gui/file/77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b/detection

 

 

Resolved! False Positive submission: Outbyte Driver Updater

Hello,

We have just released a new product Outbyte Driver Updater and discovered a false positive, given by your antivirus.

Can you please help us remove it, the program is clean and already certified by AppEsteem: https://customer.appesteem.com/certif

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YelenaRez by L3 Networker
  • 4504 Views
  • 3 replies
  • 0 Likes

Virus Total False Positive

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/4c159fa05d67473757ec07f863caee5773443ae9148747fb904501761bde2164/detection

Current VirustTotal Verdict: Generic.ml



Program was written by me. Sure not malicious. Please investi

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gogineol by L1 Bithead
  • 3925 Views
  • 5 replies
  • 0 Likes

Resolved! False positive submission (generic.ml)

Hello,

 

our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).

 

Please check the password protected zip file with one Win32 executable:
https://www.s

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bobdaley by L1 Bithead
  • 2958 Views
  • 2 replies
  • 0 Likes

False Positive: Generic.ml

Name: install.exe

Detection name: Generic.ml

VirusTotal link: https://www.virustotal.com/gui/file/aff83e43f99224d1b08b0c4f5291db5d8b2a6c6add578effb2f0bf46857c5cae/detection

 

VirusTotal Verdict Change Request for False Positive

File Hash: 30961072c5dcef62ab05af105f7b610810c0ce4238efd4e895e7ed5edb9ed4b0

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/30961072c5dcef62ab05af105f7b610810c0ce4238efd4e895e7ed5edb9ed4b0/detection

Current VirustTotal Verdi

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TheANSI by L1 Bithead
  • 2973 Views
  • 2 replies
  • 0 Likes

False positive: Generic.ml

File Hash: e9c7fb1b541aeaedc2fac2e2058fb90268a2bd8b1d56de954d8614c1fd9bfb91

Link to Virustotal report for the file: Link

Current VirustTotal Verdict: False positive (Generic.ml)

Description: Link to Store Page

Resolved! False Positive: new version of Outbyte PCRepair

Hello,

Please help us remove a false positive, given to the new version of Outbyte PCRepair by your antivirus.

The program is clean and is certified by AppEsteem.

Outbyte PCRepair download link (version 1.0.1.23): http://dynamicdownloads.outbyte.com/en/

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YelenaRez by L3 Networker
  • 5345 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive: Outbyte PCRepair

Hello,

Can you please help us remove a false positive, given to Outbyte PCRepair by your antivirus.

The program is clean and certified by AppEsteem.

File Hash: 51b28b488f20f1859fddf045610b20e8e67012c5c420c1b771ed90a5d70efb85

Link to Virustotal report for

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YelenaRez by L3 Networker
  • 8516 Views
  • 8 replies
  • 0 Likes

generic.ml

generic.ml

Please whitelist our software.

 

Name:  AirMyPC.exe

 

Detection name: generic.ml

 

SHA256: 28b716c9ae6f0072fc46afb4ed2ac556f5b4d0a135ec270d4f3359a26b5da3a7

 

VirusTotal link:

https://www.virustotal.com/gui/file/28b716c9ae6f0072fc46afb4ed2ac556f5b4d

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beniam by L2 Linker
  • 3107 Views
  • 2 replies
  • 0 Likes

False positive Submission (generic.ml)

Hi, our application "Show My IP" is incorrectly flagged as "generic.ml" by your software.

 

File Hash: <f582d9e8195fbc8ff164d2f4616d0063ff5ef4c7ec3daf0f716ee2c86e2edce1>

Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/f582d9

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tubeapps by L0 Member
  • 2547 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive submission Virus Total - SocialMediaBot

Best Support,

 

As we have discussed with a support employee on your official facebook page,
I am sending you a request to whitelist our application.

 

File Hash: SHA-256 | 8c5a80982900b865fa019b80ff4d4188e9c006261eb9da875b83457ba7320a99
Link to Virus Tota

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