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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9402 Views
  • 0 replies
  • 5 Likes

Resolved! TechPowerUp GPU-Z v2.28.0 (normal skin)

TechPowerUp GPU-Z v2.28.0 (normal skin).

SHA-256 1a4538f048daf9d5f7230672eebd38eb7f371c750ceeb618f4818a42aa39ce52

 

https://www.virustotal.com/gui/file/1a4538f048daf9d5f7230672eebd38eb7f371c750ceeb618f4818a42aa39ce52/detection

Current Palo Alto Networks

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i3vi3v by • L2 Linker
  • 4075 Views
  • 2 replies
  • 0 Likes

False Positive - Generic.ml

Dear PaloAlto team,

We have recently released a new version of Outbyte PCRepair and discovered a false positive, given by your antivirus.

Can you please help us remove it? The program is clean and doesn't contain any unwanted behavior.

 

File Hash: 8e918

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YelenaRez by • L3 Networker
  • 2331 Views
  • 1 replies
  • 0 Likes

Resolved! False positive request for Charity Engine

Hello,

 

I'd like to request a review of the following file, which users running Traps have notified us as being flagged as Generic.ml, though no other engine on VirusTotal detects it as malicious:

 

File Hash:6963415f6681a2f5cff8ef1494b7dc85924a95cb5066...

tristano by • L1 Bithead
  • 3318 Views
  • 3 replies
  • 0 Likes

False Positive - generic.ml (5)

False positive:

 

Name:  TLauncher-2.64_beta.exe

Detection name: generic.ml

SHA256: dd5ac74f6f146f33a34acebbd13e99549a18dfc58048883ffdba8e23a5633a99

VirusTotal URL:

https://www.virustotal.com/gui/file/dd5ac74f6f146f33a34acebbd13e99549a18dfc58048883ffdba8e2

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False Positive - generic.ml

False positive:

 

Name:  TLauncher-2.67.exe

Detection name: generic.ml

SHA256: b8b83c0bab9ea98c5c79a2d5a20fa7253f868fd7008d1c8e92ece5e58d19c569

VirusTotal URL:

https://www.virustotal.com/gui/file/b8b83c0bab9ea98c5c79a2d5a20fa7253f868fd7008d1c8e92ece5e58d19

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Frequent "generic.ml" False-Positives

Hi, 

 

We are a consumer software publisher, and since this year's March we're forced to continuously struggle with the mentioned frequent false-positives from your engine's side on a weekly (if not to say daily) basis.

 

We're releasing new files (insta

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NCH_Soft by • L1 Bithead
  • 2789 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.22.0 (ROG skin)

TechPowerUp GPU-Z v2.22.0 (ROG skin).

SHA-256 b97a86874927aecdf23d0b3dc604ac513a6cbbb00f55a54cc8dffcc7b643b4f8

 

https://www.virustotal.com/gui/file/b97a86874927aecdf23d0b3dc604ac513a6cbbb00f55a54cc8dffcc7b643b4f8/detection

Current Palo Alto Networks ver

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i3vi3v by • L2 Linker
  • 5479 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,

 

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

 

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

 

We would like to clear these detections as soon as possible.

 

These

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False Positive

File Hash: 673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefa

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/673d13493ddcbb5f60c0d1d0db728cdd830857e46ecd73f6b9e277cfcf3ceefa/detection

Current VirustTotal Verdi

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Monelite by • L0 Member
  • 3608 Views
  • 3 replies
  • 0 Likes

generic.ml

Please whitelist our software.

 

Name:  AirMyPC.exe

 

Detection name: generic.ml

 

SHA256: 6d36b96d76680a8c9d4c1e7475563390387640037a5618f65322a9a17cd01f8f

 

VirusTotal link:

https://www.virustotal.com/gui/file-analysis/NjY0ZDgzNzRiZDg4NmQwMTcyZGEyYWVkMGFlYz

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beniam by • L2 Linker
  • 5156 Views
  • 4 replies
  • 1 Likes

Urgent False Positive

2 days ago we have submitted false positive request.

Please process ASAP since our customers have lot of issue with this false positive.

Here is our request:

https://live.paloaltonetworks.com/t5/VirusTotal/generic-ml/td-p/293114

 

Thanks,.

beniam by • L2 Linker
  • 3102 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml): Reimage

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: CDCF4E9DDFAB62E17798A3037BEEDF25
SHA1: 5B27C7563613FE988965359056E30059FE90FD47
SHA256: A51F3EDDFB72645567C76BC04E1F321F6C7BBE27CFA80224A3

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kns123 by • L2 Linker
  • 6936 Views
  • 5 replies
  • 0 Likes

Resolved! New Whitelist request Virus Total | SocialMediaBot.exe

Best Palo Alto Networks Support,

 

Whitelist Request False/Positive Detection on Virus Total, this is a new version of our previous submitted file.  https://www.virustotal.com/gui/file/8c5a80982900b865fa019b80ff4d4188e9c006261eb9da875b83457ba7320a99/de

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Resolved! False Positive: Outbyte PCRepair, version 1.0.2.4

Hello,

Due to minor bug fixes, we had to release a new version of Outbyte PCRepair, which is now also being detected by your antivirus.

Please help us remove it, there are no major changes from the previous version.

Outbyte PCRepair download link:http:/

...

YelenaRez by • L3 Networker
  • 6712 Views
  • 4 replies
  • 0 Likes
  • 721 Posts
  • 56 Subscriptions
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