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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 4879 Views
  • 0 replies
  • 4 Likes

False Positive Removal Request

Hello,

 

our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).

 

Please check the password protected zip file with one Win32 executable (our web upda

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bobdaley by L1 Bithead
  • 1582 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request - GPU-Z v2.12.0

I think this is a false-positive: 

 

TechPowerUp GPU-Z v2.12.0

SHA-256 65e63ba7c957f94979d79c98e4e01d84177bba84af8e8a189ea779a6b07e7233

 

current Palo Alto Networks verdict: generic.ml

https://www.virustotal.com/#/file/65e63ba7c957f94979d79c98e4e01d84177bb

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i3vi3v by L2 Linker
  • 3804 Views
  • 5 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.18.0 (ROG skin)

TechPowerUp GPU-Z v2.18.0 (ROG skin).

SHA-256 f27745f6ec95df5baffa587c4ce15762faddaf12f377f4e257bfd61df79266df

 

current Palo Alto Networks verdict: generic.ml

 

https://www.virustotal.com/#/file/f27745f6ec95df5baffa587c4ce15762faddaf12f377f4e257bfd61df79

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i3vi3v by L2 Linker
  • 2375 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

Virustotal link:
https://www.virustotal.com/#/file/5e564f9014d72ae5d81bc9e4a5f03a3ca9b0817a6cec25da41f7a01a326c5b0f/detection
Currently detected as: gener

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kns123 by L2 Linker
  • 3580 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive submission: Outbyte PCRepair

Hello,

We have recently released a new version (1.0.1.6) of Outbyte PCRepair and discovered a false positive given by your antivirus. Can you please help us remove it, the program is clean and doesn't contain any unwanted behavior.

 

Software Name: Outb

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YelenaRez by L3 Networker
  • 2144 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Dear Palo Alto community, This file was flagged by PA as a possible threat (generic.ml)

 

File name: apisetstub

SHA 256: 960244839b0b9f45fa610ea16bde72165b67291bf2348cf22e02a11eefba787c

Current VT verdict: generic.ml URL: 

https://www.virustotal.com/#/fil

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False-positive submission

File Hash: 1f174867d7d87fa787eb4c4f616c5ab90b1789ce773b4549b76d5c369d2bb70b

Link to Virustotal report for the file: https://www.virustotal.com/#/file/1f174867d7d87fa787eb4c4f616c5ab90b1789ce773b4549b76d5c369d2bb70b/detection

Current VirustTotal Verdict

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batman2 by L0 Member
  • 1460 Views
  • 2 replies
  • 0 Likes

Resolved! Palo Alto Networks generic.ml: JRS_SLE.EXE

I'm reporting a false positive for the file: JRS_SLE.EXE. On Virustotal.com Palo Alto Networks flags the file as "generic:ml" when, in fact, the program is harmless. It's actually part of our anti-piracy protection. I wrote and compiled the program.

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jrs-soft by L1 Bithead
  • 4937 Views
  • 4 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.17.0 (normal skin)

TechPowerUp GPU-Z v2.16.0 (ASUS ROG Themed).

SHA-256 38983c40097279cfd5ebc8b2f9c427adcec78c1aad76aba76b8f3782d145968b

 

current Palo Alto Networks verdict: generic.ml

 

https://www.virustotal.com/#/file/38983c40097279cfd5ebc8b2f9c427adcec78c1aad76aba76b8f

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i3vi3v by L2 Linker
  • 2182 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive: Outbyte PCRepair

Hello,

We had to update Outbyte PCRepair to fix minor bugs and the new version is being detected by your antivirus. Can you please help us remove the false positive - the program is clean and complies with all the requirements.

 

Software Name: Outbyte

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YelenaRez by L3 Networker
  • 1441 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

 

Hi, I would like to report a false positive detection by Palo Alto Networks of the following app:

 

Virustotal link: 

https://www.virustotal.com/#/file/2aa1d88c57d96bef2e549cd7a19add3927b387667ae537ca8180a876ae9fabc8/detection

Currently detected as: gen

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kns123 by L2 Linker
  • 1392 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

 

Hi, I would like to report a false positive detection by Palo Alto Networks of the following app:

 

Virustotal link: 

https://www.virustotal.com/#/file/720c7e838b2cdad76650fa455447f09d43ce7466daaf2b0e2977c011b352860c/detection

Currently detected as: gen

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kns123 by L2 Linker
  • 1346 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request: Outbyte PCRepair

Hello,

We have recently released a new version of Outbyte PCRepair and discovered a false positive, given by your antivirus.

Can you please help us remove it.

Software Name: Outbyte PCRepair, version: 1.0.1.4

Outbyte PCRepair download link: http://dynami

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YelenaRez by L3 Networker
  • 1797 Views
  • 2 replies
  • 0 Likes

False positive: generic.ml

Virus total report

https://www.virustotal.com/#/file/5b96d67460d44ba4c136e039cde9dc6caa87356795a13f257170f31dd474e5c6/detection

 

 

False positive detection to LiteManager - ROMwln.dll

Hello support!
The Palo Alto Networksantivirus is detect ROMwln.dll as

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Resolved! False Positive need to fix urgently [generic.ml]

Hello,

 

The file of our company's software is falsely detected by paloaltonetworks from your latest scanner.

 

The related file is legit, digitally signed with certificate, its 100% clean, no adware or bundled offer, and we dont serve any kind of advert

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