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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13873 Views
  • 0 replies
  • 7 Likes

False Positive submission: ClearLNK by Alex Dragokas version 2.9.0.18

Hi,Please help us remove a false positive, given to "ClearLNK", version 2.9.0.18.The program is clean and doesn't contain any unwanted behavior.File Hash: 02509737dee41c6ac84e40b89ad983a8f50b39ff92d2d586ee3fc6a7b78750f0Link to Virustotal report for the file: https://www.virustotal.com/gui/file/02509737dee41c6ac84e40b89ad983a8f50b39ff92d2d586ee3f...

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/rASbcTfod9KKNjpThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Resolved! False Positive Submission

Hi, Please help us remove a false positive. The program is clean and doesn't contain any unwanted behavior.Creation Time: 2020-01-06 17:45:50File Hash: SHA-256: 84775f3c1f216911d697cf2f46c1e06eda6a7a2c26437ae0c44f0f9d1d270bcdCurrent VirustTotal Verdict: 1/71 Description: update tool 2020 downloaded at https://www.idesoft.es/ for our customers. T...

idesoft by • L0 Member
  • 4151 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive submission: Outbyte PCRepair version 1.1.1.58107

Hello,Please help us remove a false positive, given to Outbyte PCRepair, version 1.1.1.58107.The program is clean and doesn't contain any unwanted behavior.File Hash: 0f86dc8096ded8dab91adee28870adb97bd0640b2fbabb19bee09b1d619471baLink to Virustotal report for the file: https://www.virustotal.com/gui/file/0f86dc8096ded8dab91adee28870adb97bd0640b...

YelenaRez by • L3 Networker
  • 4679 Views
  • 3 replies
  • 0 Likes

FALSE POSITIVE

Please recheck your diagnosis for Generic.ml in our software (dms.exe) at VirusTotal: https://ziv.global/IsraelNetZiv/DMS.exe

ZIVSYS by • L0 Member
  • 2498 Views
  • 1 replies
  • 0 Likes

Resolved! whitelisting request: new version of Outbyte PCRepair

Hello,We have just released a new version of Outbyte PCRepair and it's not being detected at the moment, but taking into consideration that all previous versions had to be submitted for a false positive, I was wondering if you could check the program before a false positive appears.Outbyte PCRepair download link:http://dynamicdownloads.outbyte.c...

YelenaRez by • L3 Networker
  • 4474 Views
  • 3 replies
  • 0 Likes

False Positive Submission VirusTotal

CLPackage.exe File Hash: 57d6ebdca533f208f4b76738df9e22a7ae3177b0732d4ad36c990a8e20c46a15Link to Virustotal report for the file: https://www.virustotal.com/gui/file/57d6ebdca533f208f4b76738df9e22a7ae3177b0732d4ad36c990a8e20c46a15/detectionCurrent VirustTotal Verdict: 4 engines detected this file Generic.ml (was 9 yesterday but contacted all engi...

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/E9TQNBnSAMgdb6dThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Resolved! False Positive: new version of Outbyte PCRepair

Hello,Can I please request to remove a false positive from a new version of Outbyte PCRepair?It is clean and doesn't contain any unwanted behavior.Outbyte PCRepair download link: https://outbyte.com/software/pc-repair/download/Detection name: Generic.mlFile Hash: 5a879f6d39901172648fe24caa98d4ac4fb32679b6824b5bb5a1d4acd280afd2Link to Virustotal ...

YelenaRez by • L3 Networker
  • 6067 Views
  • 6 replies
  • 0 Likes

False Positive - Generic.ml - Englishize Cmd

Please add the EnglishizeCmd installer to allowlist. Thanks. Name: EnglishizeCmd-2.0.0.0_Silent_Installer.exe Detection name: Generic.ml SHA256: 2514cdfa1c866bb6a9dd9d259adb656b26fdc3b5bf3916a5bcc43ad1eb81a116 Current VirustTotal Verdict: 9 of 71 VirusTotal URL:https://www.virustotal.com/gui/file/2514cdfa1c866bb6a9dd9d259adb656b26fdc3b5bf3916a5...

False Positive: Virus/Win32.WGeneric.ahiied

Threat name: Virus/Win32.WGeneric.ahiiedThreat ID: 320197275File Hash: d67f35e5da420ab1e07e416c74bd7fbf7483c2f3a9e158ae3c48bdc14cad315dLink to Virustotal: https://www.virustotal.com/gui/file/d67f35e5da420ab1e07e416c74bd7fbf7483c2f3a9e158ae3c48bdc14cad315d/detectionVirustotal verdict: 0/71Description: Visma InSchool Primus client ver: 4.60.16

Salde by • L0 Member
  • 11879 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive: Outbyte PCRepair

Hello,Please help us remove a false positive, given to Outbyte PCRepair by your antivirus.The program is clean and doesn't contain any unwanted behavior.File Hash: SHA-256: 91645df4f207b2d422eb9fb28e20a9d00e8e666ddfddde367762bfc90ee1f6daLink to Virustotal report for the file: https://www.virustotal.com/gui/file/91645df4f207b2d422eb9fb28e20a9d00e...

YelenaRez by • L3 Networker
  • 4545 Views
  • 3 replies
  • 0 Likes

False positive VT (Generic.ml)

Hello. We've released a new version of our software and get false positive status, given by your antivirus again. We ask you to fix this.File Hash: 3547aaedfb2bd2dc4a4356dd93cb79d237c299fd91ea7505de5d59216fa48c82Link to Virustotal report for the file: https://www.virustotal.com/gui/file/3547aaedfb2bd2dc4a4356dd93cb79d237c299fd91ea7505de5d59216fa...

VKPTools by • L0 Member
  • 3192 Views
  • 2 replies
  • 0 Likes
  • 792 Posts
  • 67 Subscriptions
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