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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13960 Views
  • 0 replies
  • 7 Likes

certified app is flagged by PaloAlto Networks n VT as generic.ml

File Hash: 3cec25c32986f95ca3bae454046de0d5bccade9b3aa0fcac1bdd7b03de1362e2 (SHA256)Link to Virustotal report for the file: https://www.virustotal.com/#/file/3cec25c32986f95ca3bae454046de0d5bccade9b3aa0fcac1bdd7b03de1362e2/detectionCurrent VirustTotal Verdict: generic.ml This is a clean certified application by AppEsteem https://customer.appest...

Xiayutu by • L1 Bithead
  • 3683 Views
  • 1 replies
  • 0 Likes

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 8ea9dff8dfb90b605eba72b4b803b178f06df5c336c2e74bc329660f12ff93eaLink to Virustotal for the file: https://www.virustotal.com/en/file/8ea9dff8dfb90b605eba72b4b803b178f06df5c336c2e74bc329660f...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: bf9e2a6a898b606350ab4301df8009e6150e6a15b128c2b123a9ae751d5bd1e7Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/bf9e2a6a898b606350ab4301d...

False positive: Generic.ml

File Hash: f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863Link to Virustotal report for the file: https://www.virustotal.com/gui/file/f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863/detailsCurrent VirustTotal Verdict: Generic.ml (2/67) Hello! Please whitelist our program as it is safe and clean and does not cont...

gsteam by • L1 Bithead
  • 2667 Views
  • 1 replies
  • 0 Likes

Cisco Jabber - When connected to GP, calling starts having problems.

Hello, we have a HA setup of PA3220s running 9.0.6 software. We have zero issues with Jabber normally. Jabber does work outside thanks to Expressways in the DMZ. So it functions, including passing through the firewall, when not on GlobalProtect. Once connected to GP, however, chat still works but calling does not. I believe some calls go through...

Resolved! False Positive Submission (Generic.ml)

Dear Support,I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.The program is clean, signed by a trusted party and doesn't contain any unwanted behavior. File type: win32.exeSHA256: 754a64c9d7911cd6ef9be2aef1bc21fca677805cf7c414bf6101fbaa41c4c6feVirusTotal: https://www.virustotal.com/gui/fil...

danaix by • L1 Bithead
  • 6376 Views
  • 7 replies
  • 0 Likes

False Positive Report: In-House Software wrongly detected

Greetings, The newest version of our flagship software 'E-Marking.exe' was mistakenly detected by your engine on virustotal.com as Generic.mlPlease help us rectify the false positive. File Hash: 0c7ff694bd7328ac7c25ef23af340d8bc19004c9c8dfabcb832bfd39a23dc161 VirusTotal Link: https://www.virustotal.com/gui/file/0c7ff694bd7328ac7c25ef23af340d8bc1...

False positive RC2Http.exe: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (RC2Http.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: e91fd9f2b4d698808eb0a9c117c12f7b4b75d45c9ddc8f597fe5184150080622Link to VirusTotal: https://www.virustotal.com/gui/file/e91fd9f2b4d698808eb...

Demeer84 by • L1 Bithead
  • 3233 Views
  • 2 replies
  • 0 Likes

False Positive Report: EQU8 Anti-Cheat

Palo-Alto triggers a false-positive on the EQU8 Anti-Cheat service. https://www.virustotal.com/gui/file/449d9cccbb4ae831a46b2bf8c90adf655e4d986ae9b4a2075e4ee79e469d31e3/detection Please whitelist the certificate and not the filehash as we regularly release new versions. Thank you,

Resolved! False Positive Submission Cortex XDR

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 4be43dd969458a0660acd4073c465a50SHA1: a673a5565cf45a488da571474219e44c98f19c31SHA256: c735a96fcd9c7ec78f1a70744497d0c0073aa13c90a301436a167eb0925f32b7 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/c735a96...

devtech by • L1 Bithead
  • 9546 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (Generic.ml)

Hello, I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.The program is clean, signed by a trusted party and doesn't contain any unwanted behavior. File type: win32.exeSHA256: d0ce6996e721caf80633110a101bb3f20811adb177b1a9906259569ba8159de9SHA-1 2a3d0038563dcf191943ccc7266b7fc38707ef4fMD5:...

False Positive Virus Total.PNG

False Positive Submission

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Xx9mFMWD2Gsgx6HThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).MD5 and SHA checksum for ...

Resolved! False Positive Submission

File Hash: dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39Link to Virustotal report for the file: https://www.virustotal.com/gui/file/dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39d/detectionCurrent VirustTotal Verdict: 25/68Description: The file is falsely identified as containing Generic.ml. We are currently wo...

nisscan by • L0 Member
  • 3685 Views
  • 2 replies
  • 0 Likes

False Positive Submission

My company develop a software with an Autodesk AutoCAD OEM engine inside.A file of this engine is detected as Generic.mlVirusTotal detection:https://www.virustotal.com/gui/file/98f51a1bafb81bf8a048330f53f0e1dd9cc32ce076c30df29f649637a404bca2/detection Link to download the file AecLoader.arx:https://wetransfer.com/downloads/1556cec4daaba0a79fd9e0...

Claudio by • L1 Bithead
  • 3383 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/ZkN4Noy7nBcePDYThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

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