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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13809 Views
  • 0 replies
  • 7 Likes

False Positive Submission

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Xx9mFMWD2Gsgx6HThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).MD5 and SHA checksum for ...

Resolved! False Positive Submission

File Hash: dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39Link to Virustotal report for the file: https://www.virustotal.com/gui/file/dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39d/detectionCurrent VirustTotal Verdict: 25/68Description: The file is falsely identified as containing Generic.ml. We are currently wo...

nisscan by • L0 Member
  • 3612 Views
  • 2 replies
  • 0 Likes

False Positive Submission

My company develop a software with an Autodesk AutoCAD OEM engine inside.A file of this engine is detected as Generic.mlVirusTotal detection:https://www.virustotal.com/gui/file/98f51a1bafb81bf8a048330f53f0e1dd9cc32ce076c30df29f649637a404bca2/detection Link to download the file AecLoader.arx:https://wetransfer.com/downloads/1556cec4daaba0a79fd9e0...

Claudio by • L1 Bithead
  • 3305 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/ZkN4Noy7nBcePDYThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

VirusTotal False positive

Good day. I am an individual entrepreneur, we develop game projects. Our users might be a little surprised when they see a false positive. All files are signed by a root certification authority 'Sectigo' and are completely safe. Please check. SHA256: 1f3928d4fb23c7f455739a60bcddf02031eb1b802a87289b419645eef44c8d6eVT Link: https://www.virustotal....

False positive VT (Generic.ml)

Hello. We've released a new version of our software and get false positive status, given by your antivirus again. We ask you to fix this. File Hash: e1d57ec5b3ffa396cf6c8de0949a6a6208a4a317835ffd7867718bdac26a077aLink to Virustotal report for the file: https://www.virustotal.com/gui/file/e1d57ec5b3ffa396cf6c8de0949a6a6208a4a317835ffd7867718bdac2...

VKPTools by • L0 Member
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  • 2 replies
  • 0 Likes

cortex xdr - submit false positive - shuttools 1.81

Palo Alto I am having a problem with your program mis classifing my tool suite Shut.Tools.1.81.docm as a false positive. Its a vba macro that has previously been cleared my Microsoft and utilises some popular MVP code via desktop liberation. https://ramblings.mcpher.com/category/officevba/ I depend on this to undertake my tasks and is currentl...

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Zeo5DtyS8fQ4P7yThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Resolved! False Positive Generic.ml

Believe PA is listing this file as malicious incorrectly.Link to File analysis in VT: https://www.virustotal.com/gui/file/4de1e1cc7b1e7f38aee80b70073f98042d3757e3ebc3b9f7839d764263b8a22f/detectionFile Details:MD51764b482430e82a76bb44b620c0169edSHA-135c7ec64995a02e66ba54ad6382b37b4fc2fd7acSHA-2564de1e1cc7b1e7f38aee80b70073f98042d3757e3ebc3b9f7839...

JimWaZ by • L1 Bithead
  • 4111 Views
  • 3 replies
  • 0 Likes

Resolved! False positive submission: Outbyte PCRepair, version 1.1.2.58265

Hello,Please help us remove a false positive, given to the recently released new version of Outbyte PCRepair.The program is clean and doesn't contain any unwanted behavior.File Hash: SHA-256: 23aacb3ed2347f6abe455131cd42ae2848fe430e2bfb0b75d400556732350523Link to Virustotal report for the file: https://www.virustotal.com/gui/file/23aacb3ed2347f6...

YelenaRez by • L3 Networker
  • 4483 Views
  • 3 replies
  • 0 Likes

False Positive submission: ClearLNK by Alex Dragokas version 2.9.0.18

Hi,Please help us remove a false positive, given to "ClearLNK", version 2.9.0.18.The program is clean and doesn't contain any unwanted behavior.File Hash: 02509737dee41c6ac84e40b89ad983a8f50b39ff92d2d586ee3fc6a7b78750f0Link to Virustotal report for the file: https://www.virustotal.com/gui/file/02509737dee41c6ac84e40b89ad983a8f50b39ff92d2d586ee3f...

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/rASbcTfod9KKNjpThe archive also contains a link to VirusTotal reports. The password for zip file is “infected” (without quotes).Thank you!Connective Game...

Resolved! False Positive Submission

Hi, Please help us remove a false positive. The program is clean and doesn't contain any unwanted behavior.Creation Time: 2020-01-06 17:45:50File Hash: SHA-256: 84775f3c1f216911d697cf2f46c1e06eda6a7a2c26437ae0c44f0f9d1d270bcdCurrent VirustTotal Verdict: 1/71 Description: update tool 2020 downloaded at https://www.idesoft.es/ for our customers. T...

idesoft by • L0 Member
  • 4096 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive submission: Outbyte PCRepair version 1.1.1.58107

Hello,Please help us remove a false positive, given to Outbyte PCRepair, version 1.1.1.58107.The program is clean and doesn't contain any unwanted behavior.File Hash: 0f86dc8096ded8dab91adee28870adb97bd0640b2fbabb19bee09b1d619471baLink to Virustotal report for the file: https://www.virustotal.com/gui/file/0f86dc8096ded8dab91adee28870adb97bd0640b...

YelenaRez by • L3 Networker
  • 4632 Views
  • 3 replies
  • 0 Likes

FALSE POSITIVE

Please recheck your diagnosis for Generic.ml in our software (dms.exe) at VirusTotal: https://ziv.global/IsraelNetZiv/DMS.exe

ZIVSYS by • L0 Member
  • 2477 Views
  • 1 replies
  • 0 Likes
  • 787 Posts
  • 67 Subscriptions
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