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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! VirusTotal False Positive (Generic.ml)

Dear Palo Alto Networks Team , we are a freeware development TEAM (Sordum.org) recently we have realized that one of our freeware (Windows Update blocker) has False positive on Virus total report here are the links: Wub_x64.exe (Windows Update Blocker - x64) - Generic.mlhttps://www.virustotal.com/gui/file/b34f463e49ee79001e38c0a2bb70af2a54c0eda0...

Resolved! Detect False positive (Generic.ml)

Dear Support,I created a new file version, from the original source code, Palo Alto Networks still gives the same alert.Please fix it for me again.old toppic : https://live.paloaltonetworks.com/t5/virustotal/false-positive-submission-generic-ml/m-p/350261File Hash: 00f1c67b1fae8ad5b46c37558913c57f34c426667e1d0721f8a426f0dec81887Link to Virustota...

danaix by • L1 Bithead
  • 4009 Views
  • 3 replies
  • 0 Likes

Resolved! Flase Positive in windows antivirus product

My website is https://medlexo.ml/ Medlexo32 MD5: ca1090b1665ec6b854707961e2af195aMedlexo64 MD5: 403eb081f91eee53a976304fb566e794 Please take action as soon as possible, it is hurting reputation for false-positive. I am the coder of the application.Currently I am getting complaints of the antivirus I hope this false positive can be resolved, than...

ericsia by • L2 Linker
  • 3386 Views
  • 2 replies
  • 0 Likes

Resolved! False positive: Generic.ml

False positive: Generic.mlMD5 : 808d0c6c92aeaddf0e9c6d90e15d81ae Link to Virustotal report for the file: https://www.virustotal.com/gui/file/6337ba73b3a3710e006a7c4030f0b3a31dbe4a10176635ab154dd8a6a844f5d5/detection Current VirustTotal Verdict: False positive (Generic.ml)

poloso by • L0 Member
  • 3056 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml): ReimagePackage1956x64.exe

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 24C2A9B79DF62647B98A8FACCCAE83A5SHA1: 6A16D19413C6E1856CD50861A4F7736E7947BE37SHA256: BF9C7FC21C84225E31113DD6C0637470EAB67E6120E69E20C224E6830CC215B2 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/bf9c7fc...

kns123 by • L2 Linker
  • 3037 Views
  • 2 replies
  • 0 Likes

Resolved! Please check and remove false positive

Hello, yesterday we released an updated file of an self-written application.On VirusTotal.com it is detected as malicious (generic). Of course it is not malicious. I would be glad if you could check that:https://www.virustotal.com/gui/file/efa54f1dc208106499cd12de1d25d8ae1dc0ee40940c6ea90177ec1a5e6435da/detectionThis is the file: https://www.jmm...

jm1979 by • L1 Bithead
  • 8726 Views
  • 11 replies
  • 0 Likes

False positive: Generic.ml

File Hash: a80e088a804af6e6c81e4089fbcde4ee9d5cf8b0ca5c05ba24090cee5fc97a3dLink to Virustotal report for the file: https://www.virustotal.com/gui/file/a80e088a804af6e6c81e4089fbcde4ee9d5cf8b0ca5c05ba24090cee5fc97a3d/detailsCurrent VirustTotal Verdict: Generic.ml (2/71) Hello! Please whitelist our program as it is safe and clean and does not cont...

gsteam by • L1 Bithead
  • 2970 Views
  • 2 replies
  • 0 Likes

False Positive

File Hash: 821ffe523f5da0959889301cc9afaa3e0260609f2d6b94c530f66f0e6e94b273Link to Virustotal report for the file: https://www.virustotal.com/gui/file/821ffe523f5da0959889301cc9afaa3e0260609f2d6b94c530f66f0e6e94b273/detectionCurrent VirustTotal Verdict: 21/69Description: This file is detected by Palo Alto Networks in VirusTotal as "Generic.ml". ...

ijmilton by • L0 Member
  • 3581 Views
  • 3 replies
  • 0 Likes

Please check and resolve this FP

File Hash:2fe0d8178373648741ba07e649be0c900425641ab0395954c1353e3975d112e8Link to Virustotal report for the file: https://www.virustotal.com/gui/file/2fe0d8178373648741ba07e649be0c900425641ab0395954c1353e3975d112e8/detectionCurrent VirustTotal Verdict: Generic.ml This is a clean file detected as Generic.ml based on VT scanning result. This progr...

Xiayutu by • L1 Bithead
  • 3053 Views
  • 2 replies
  • 0 Likes

False Positive

Hi, Users trying to update AdobeCC are getting blocked, the PA seems to think the below files are wildfire-virus, but when uploaded to WF they are tagged as benign. http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/packages/ACCC_4_1_1_utils_202/Utils.zip This triggers wildfire-virus 182090415 - Win32.WGeneric.mkcan - SHA256 - f1edb3877014862c8...

BizBo by • L2 Linker
  • 5030 Views
  • 2 replies
  • 1 Likes

certified app is flagged by PaloAlto Networks n VT as generic.ml

File Hash: 3cec25c32986f95ca3bae454046de0d5bccade9b3aa0fcac1bdd7b03de1362e2 (SHA256)Link to Virustotal report for the file: https://www.virustotal.com/#/file/3cec25c32986f95ca3bae454046de0d5bccade9b3aa0fcac1bdd7b03de1362e2/detectionCurrent VirustTotal Verdict: generic.ml This is a clean certified application by AppEsteem https://customer.appest...

Xiayutu by • L1 Bithead
  • 3657 Views
  • 1 replies
  • 0 Likes

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 8ea9dff8dfb90b605eba72b4b803b178f06df5c336c2e74bc329660f12ff93eaLink to Virustotal for the file: https://www.virustotal.com/en/file/8ea9dff8dfb90b605eba72b4b803b178f06df5c336c2e74bc329660f...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: bf9e2a6a898b606350ab4301df8009e6150e6a15b128c2b123a9ae751d5bd1e7Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/bf9e2a6a898b606350ab4301d...

False positive: Generic.ml

File Hash: f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863Link to Virustotal report for the file: https://www.virustotal.com/gui/file/f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863/detailsCurrent VirustTotal Verdict: Generic.ml (2/67) Hello! Please whitelist our program as it is safe and clean and does not cont...

gsteam by • L1 Bithead
  • 2634 Views
  • 1 replies
  • 0 Likes

Cisco Jabber - When connected to GP, calling starts having problems.

Hello, we have a HA setup of PA3220s running 9.0.6 software. We have zero issues with Jabber normally. Jabber does work outside thanks to Expressways in the DMZ. So it functions, including passing through the firewall, when not on GlobalProtect. Once connected to GP, however, chat still works but calling does not. I believe some calls go through...

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