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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: CB1F525591EBD168B47520B9CBDCA663SHA1: 68C778FA1953FF80FB12910B595CCBB2372FFAAESHA256: 659085535B717AE8BEF81F1BC4588EA7F36FE34F10D99931B59E1B4222271762 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/6590855...

kns123 by • L2 Linker
  • 2799 Views
  • 2 replies
  • 0 Likes

False Positive - File flagged as Virus/Win32.WGeneric.aweazx

Hello,File Hash: EE140EC66619E83917E0F1513A93D9587EDEDC2EB66785190DD4E29F57F6D835Link to Virustotal report for the file: https://www.virustotal.com/gui/file/ee140ec66619e83917e0f1513a93d9587ededc2eb66785190dd4e29f57f6d835/detectionCurrent VirustTotal Verdict: 2/71Description: Today one of our management files is being flagged as Virus/Win32.WGen...

False positive (Generic.ml) AuthModuleStorage.dll

File Hash: 92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57Link to Virustotal report for the file:https://www.virustotal.com/gui/file/92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57/detection Current VirustTotal Verdict: Generic.ml 18/70Description: AuthModuleStorage.dll our product is online game hacking prevent...

khunpon by • L0 Member
  • 2563 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello. We are a company that develops and provides programs externally. There is a lot of damage caused by misdiagnification of your program in our program. Our program is currently installing with user consent unless there is any malware related source. I have attached the terms and conditions and the program in the attached file.Request to che...

False positive: Generic.ml

File Hash: 302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561Link to Virustotal report for the file: https://www.virustotal.com/gui/file/302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561/detailsCurrent VirustTotal Verdict: Generic.ml (1/70) Hello! Please whitelist our program as it is safe and clean and does not cont...

gsteam by • L1 Bithead
  • 2727 Views
  • 2 replies
  • 0 Likes

False Positive: LSagent.exe

SHA256: c241f14c245a3e70161828bdcd3ef55df5c5d8092781481e40aafb06fee97c8cLSAgent.exe for Lansweeper: https://www.lansweeper.com/download/lsagent/File Download VirusTotal

False positive: Generic.ml

SHA256: 7439604e1375483b9e725f25e705bcfeb995eada13d68f46262e738987de3f3eFile: K-Lite_Codec_Pack_1590_Mega.exeVirustotal SHA256: cd1dd1c3392ee137b787187f717b89d1e54f4d76d22e2ab025f4f75de2dc547dFile: K-Lite_Codec_Pack_1590_Full.exe Virustotal SHA256: 6733d0388d58e2190bc89d2393534af58283368aaef83efc96292c9fac28b7a1File: K-Lite_Codec_Pack_1590_Sta...

cguide by • L1 Bithead
  • 2657 Views
  • 2 replies
  • 0 Likes

Resolved! False positive: Generic.ml

https://www.virustotal.com/gui/file/fa64048319cb6903b1c61165e87ba699aef7d8a77d1f8774df3b4077d06feb85/detailsDownload: https://files3.codecguide.com/K-Lite_Codec_Pack_1516_Mega.exe

cguide by • L1 Bithead
  • 4905 Views
  • 3 replies
  • 0 Likes

Resolved! TotalVNC False Positive problem

Dear Support,We created a new version of our app TotalVNC. Palo Alto Networks still gives the same alert - Generic.ml.Please fix it for me.File hashesMD5 42df3e12c99b00a33f95cb4ef8032117SHA-1 4b0bfbd6d105aaa69af0fde4ceb2cf968a10b532SHA-256 570ef7c8fb361ba69892a6ba170b49b638d42a89d868f9b0923e15a9065499cdVhash 086046655d151220b02002300a66z1410043...

False positive: Generic.ml

Two files SHA256: e450873a117e787a08e90c96808592047c601742d1fff5e61e7f62f0a9986647Virustotal K-Lite_Codec_Pack_1587_Mega.exe SHA256: 07a3ad18033af13e0184c3c838931eb184733f0e18c85024afc34a991e5b061aVirustotal K-Lite_Codec_Pack_1587_Basic.exe

cguide by • L1 Bithead
  • 2717 Views
  • 2 replies
  • 0 Likes

False positive: Generic.ml

Four files: SHA256: 507c19c20aaac35500dc41fb28a794d36ce070236df29f6bee5b9a94b42c983eVirustotalK-Lite_Codec_Pack_1585_Mega.exe SHA256: 4f1bd00ce80209d6b3dbf81710eec3dadf2897e0194adbe4be96b2acdefc432dVirustotal K-Lite_Codec_Pack_1585_Full.exe SHA256: 4b8f9f3db7d1357e2a58de7af3e2a484bc56c78e3f62067ea276b02c6d04e12eVirustotalK-Lite_Codec_Pack_1585_...

cguide by • L1 Bithead
  • 2706 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

File Hash: 32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46daLink to Virustotal report for the file: https://www.virustotal.com/gui/file/32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46da/detectionCurrent VirustTotal Verdict: False Positive: Generic.ml Description: My company provides this software agent as a server s...

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