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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13876 Views
  • 0 replies
  • 7 Likes

False Positive Submission (Generic.ml)

Hello. We are a company that develops and provides programs externally. There is a lot of damage caused by misdiagnification of your program in our program. Our program is currently installing with user consent unless there is any malware related source. I have attached the terms and conditions and the program in the attached file.Request to che...

False positive: Generic.ml

File Hash: 302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561Link to Virustotal report for the file: https://www.virustotal.com/gui/file/302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561/detailsCurrent VirustTotal Verdict: Generic.ml (1/70) Hello! Please whitelist our program as it is safe and clean and does not cont...

gsteam by • L1 Bithead
  • 2707 Views
  • 2 replies
  • 0 Likes

False Positive: LSagent.exe

SHA256: c241f14c245a3e70161828bdcd3ef55df5c5d8092781481e40aafb06fee97c8cLSAgent.exe for Lansweeper: https://www.lansweeper.com/download/lsagent/File Download VirusTotal

False positive: Generic.ml

SHA256: 7439604e1375483b9e725f25e705bcfeb995eada13d68f46262e738987de3f3eFile: K-Lite_Codec_Pack_1590_Mega.exeVirustotal SHA256: cd1dd1c3392ee137b787187f717b89d1e54f4d76d22e2ab025f4f75de2dc547dFile: K-Lite_Codec_Pack_1590_Full.exe Virustotal SHA256: 6733d0388d58e2190bc89d2393534af58283368aaef83efc96292c9fac28b7a1File: K-Lite_Codec_Pack_1590_Sta...

cguide by • L1 Bithead
  • 2634 Views
  • 2 replies
  • 0 Likes

Resolved! False positive: Generic.ml

https://www.virustotal.com/gui/file/fa64048319cb6903b1c61165e87ba699aef7d8a77d1f8774df3b4077d06feb85/detailsDownload: https://files3.codecguide.com/K-Lite_Codec_Pack_1516_Mega.exe

cguide by • L1 Bithead
  • 4867 Views
  • 3 replies
  • 0 Likes

Resolved! TotalVNC False Positive problem

Dear Support,We created a new version of our app TotalVNC. Palo Alto Networks still gives the same alert - Generic.ml.Please fix it for me.File hashesMD5 42df3e12c99b00a33f95cb4ef8032117SHA-1 4b0bfbd6d105aaa69af0fde4ceb2cf968a10b532SHA-256 570ef7c8fb361ba69892a6ba170b49b638d42a89d868f9b0923e15a9065499cdVhash 086046655d151220b02002300a66z1410043...

False positive: Generic.ml

Two files SHA256: e450873a117e787a08e90c96808592047c601742d1fff5e61e7f62f0a9986647Virustotal K-Lite_Codec_Pack_1587_Mega.exe SHA256: 07a3ad18033af13e0184c3c838931eb184733f0e18c85024afc34a991e5b061aVirustotal K-Lite_Codec_Pack_1587_Basic.exe

cguide by • L1 Bithead
  • 2687 Views
  • 2 replies
  • 0 Likes

False positive: Generic.ml

Four files: SHA256: 507c19c20aaac35500dc41fb28a794d36ce070236df29f6bee5b9a94b42c983eVirustotalK-Lite_Codec_Pack_1585_Mega.exe SHA256: 4f1bd00ce80209d6b3dbf81710eec3dadf2897e0194adbe4be96b2acdefc432dVirustotal K-Lite_Codec_Pack_1585_Full.exe SHA256: 4b8f9f3db7d1357e2a58de7af3e2a484bc56c78e3f62067ea276b02c6d04e12eVirustotalK-Lite_Codec_Pack_1585_...

cguide by • L1 Bithead
  • 2683 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

File Hash: 32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46daLink to Virustotal report for the file: https://www.virustotal.com/gui/file/32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46da/detectionCurrent VirustTotal Verdict: False Positive: Generic.ml Description: My company provides this software agent as a server s...

False Positive: Generic.ml

File Hash: ae385d9f53f65f898ec402e5498fc2ab06825d6dd47e2a2a81a4371d74d6a378Link to Virustotal report for the file: https://www.virustotal.com/gui/file/ae385d9f53f65f898ec402e5498fc2ab06825d6dd47e2a2a81a4371d74d6a378/detailsCurrent VirustTotal Verdict: Generic.mlDescription: false positive of file "deadlinecommandbg.dll" for "Palo Alto Networks (...

jingji by • L0 Member
  • 2629 Views
  • 2 replies
  • 0 Likes

Resolved! False Postive (Generic.ml)

SHA256: 90a70ab5e25cba4ddeb3ba43e12e7f7b50a97d3cd7dc758e1d3ec2db0fc28fbcCurrent VirustTotal Verdict: Two engines detected this fileDescription: Hi, we just updated our AeroAdmin to Build#3334. I have posted a recent request and it was marked as benign:https://live.paloaltonetworks.com/t5/virustotal/false-positive-generic-ml/m-p/358714#M1664You c...

False Positive (Generic.ml)

File Hash: 507313d9609d920382537bffc524ab8052e3698bd6ec38c45450e1f8f9b7517dLink to Virustotal report for the file: VirusTotal Link Current VirustTotal Verdict: One engine detected this fileDescription: This software is created by us to support our customers in editing webfiles on their desktop. The false positive is an issue for corporate networ...

bit-emp by • L0 Member
  • 2693 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive (Generic.ml)

False Postive (Generic.ml)SHA256: 0d0bf2e6b147deb71b0b1b986e50ada899895dd281398df0db899e9355438815Link to Virustotal report for the file: https://www.virustotal.com/gui/file/0d0bf2e6b147deb71b0b1b986e50ada899895dd281398df0db899e9355438815/detailsCurrent VirustTotal Verdict: One engine detected this fileDescription: We are from AeroAdmin team tha...

False positive: Generic.ml

SHA256: 12bf791d60c30fbaae296d1c06f1b0515cb74e4972c18e6de2f2f0fdff7b32cb Virustotal: https://www.virustotal.com/gui/file/12bf791d60c30fbaae296d1c06f1b0515cb74e4972c18e6de2f2f0fdff7b32cb/detection File: https://files3.codecguide.com/K-Lite_Codec_Pack_1580_Full.exe SHA256: 9feae7075548a3cac3aa6a9e99fe178b6b682a99e38a9df27b2aaf3ab12872a6 Virustotal...

cguide by • L1 Bithead
  • 4368 Views
  • 5 replies
  • 0 Likes
  • 793 Posts
  • 67 Subscriptions
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