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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 4853 Views
  • 0 replies
  • 4 Likes

Resolved! False Positive Submission (generic.ml): PC Booster

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

File Hash:
MD5: 1BBB572645F062AD02B65B966EF77F51
SHA1: 6493206BF7693D0CE8A70A87C4CF214E4CE2D979
SHA256: 125AA9B49AE07838BF0EB33448DD3A6EE4E3F455F49FC0B6A29

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kns123 by L2 Linker
  • 3088 Views
  • 3 replies
  • 0 Likes

VirusTotal False Positive: Internal App

I would like to submit the following information so that your team can investigate and change verdicts when warranted.

 

File Hash: [UTM/VirusTotal]

File Digest: 5fe238f2a8d7ce601370d18f18764eab274fb3397826c9fa48c65ef04a72408d

 

Link to Virustotal report

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Resolved! TechPowerUp GPU-Z v2.24.0 (normal skin)

TechPowerUp GPU-Z v2.24.0 (normal skin)

SHA-256 575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7

https://www.virustotal.com/gui/file/575fb998d2b3e0a2af001df0a40ca8e33c0e0d53fe1d39eb2fd7ebc8e69a40b7/detection

Current Palo Alto Networks ve

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i3vi3v by L2 Linker
  • 2982 Views
  • 2 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.23.0 (normal skin)

TechPowerUp GPU-Z v2.23.0 (normal skin).

SHA-256 5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048

 

https://www.virustotal.com/gui/file/5b3c8a94e51829818e851a810c8fa668558c24a5909811827b9701db56312048/detection

Current Palo Alto Networks

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i3vi3v by L2 Linker
  • 3290 Views
  • 2 replies
  • 1 Likes

False Positive - Virus/Win32.WGeneric.ackhks

Name:  29072019-CHIPHI.xlsx

Detection name: Virus/Win32.WGeneric.ackhks

SHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239

VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d23

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False Positive - Generic.ml

 

 

File Hash:

MD5
7de1f21fb4f6eb19ff73f9acdd32a0c7
SHA-1
a8aac690a241e4549d3ef0967b390ec75bd99f9d
SHA-256
2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b7201325597032cb9dab

 

https://www.virustotal.com/gui/file/2b967e3f5dfa07d1936c7be4cdb82c61d0c77e50cbf0b72013

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False Positive - generic.ml

False positive:

 

Name:  TLauncher-2.65.exe

Detection name: generic.ml

SHA256: db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d11ef

VirusTotal URL:

https://www.virustotal.com/gui/file/db911d57c99bbae4a1b5807de78eecb7b0b3f0549fab87fc189f196adf7d

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False Positive - generic.ml

Please whitelist the AeroZoom unattended installer. Thanks.

 

Name:  AeroZoom_v4.0.0.7_beta_2_silent_installer.exe

 

Detection name: generic.ml

 

SHA256: 015da23376e29da9e7501eaaf9c501fbfd3fce87e5604cd09fbe4cd191537c27

 

VirusTotal URL:

https://www.virustotal

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Resolved! False Positive Removal Request WPD 1.3.1203

false-positive: Palo Alto Networks verdict: generic.ml


SHA-256 affeb5e0e123eb9a4cf16052fa2cf20ce22fbc29f4c8619df3fb7803bfb0f64c


https://www.virustotal.com/gui/file/affeb5e0e123eb9a4cf16052fa2cf20ce22fbc29f4c8619df3fb7803bfb0f64c/detection


Download link:

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MajorB by L1 Bithead
  • 2872 Views
  • 3 replies
  • 0 Likes

Resolved! TechPowerUp GPU-Z v2.22.0 (normal skin)

TechPowerUp GPU-Z v2.22.0 (normal skin).

SHA-256 d24151aeff13fc454a7f20c1011093d9232f35ceeeea964ebeb2997ed3836634

 

https://www.virustotal.com/gui/file/d24151aeff13fc454a7f20c1011093d9232f35ceeeea964ebeb2997ed3836634/detection

Current Palo Alto Networks

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i3vi3v by L2 Linker
  • 2671 Views
  • 2 replies
  • 0 Likes

Resolved! False positive submission (generic.ml): ShieldFox Antivirus

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: AB6371CBFF6CD265CE09019827C52033
SHA1: 500CD3FFD2DF2372BD17B6D87330F776A7537B38
SHA256: A602E24D8ED6937902692C6208E875D70993B9297D22780CC6

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kns123 by L2 Linker
  • 2947 Views
  • 3 replies
  • 0 Likes

Carambis Driver Updater - False positive Virustotal

Hello there,

 

I represent company ROSTPAY LTD which produces "Carambis Driver Updater" app https://www.carambis.com

 

We have report from our partners that your WildFire service marks our products as Malware - Generic.ml.
Could you please help me with su

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carambis by L1 Bithead
  • 2941 Views
  • 5 replies
  • 0 Likes

False positive (generic.ml)

 

file name : SystemCare

SHA-256 : 77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b

https://www.virustotal.com/gui/file/77f68018bc197a9d18e75cdf2cf963ef5fe9a73deed93c34d3f7c7b308a06e8b/detection

 

 

Resolved! False Positive submission: Outbyte Driver Updater

Hello,

We have just released a new product Outbyte Driver Updater and discovered a false positive, given by your antivirus.

Can you please help us remove it, the program is clean and already certified by AppEsteem: https://customer.appesteem.com/certif

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YelenaRez by L3 Networker
  • 3107 Views
  • 3 replies
  • 0 Likes
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