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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13864 Views
  • 0 replies
  • 7 Likes

Resolved! False positive submission

Dears, My company develop a software with an Autodesk AutoCAD OEM engine inside. A file of this engine is detected as Generic.ml VirusTotal detection: https://www.virustotal.com/gui/file/d0f7eed133b27748653551c3e4df81fe3b9e105c825bcc4247f079eb0748d0de/detection File to downlaod https://we.tl/t-zO7MQh7q7b This file is a part of Autodesk AutoCAD O...

Claudio by • L1 Bithead
  • 3344 Views
  • 2 replies
  • 0 Likes

Resolved! False positive submission

Dears, My company develop a software with an Autodesk AutoCAD OEM engine inside.A file of this engine is detected as Generic.ml VirusTotal detection:https://www.virustotal.com/gui/file/105c18b5d62de1ee911f3c0f1c104f855f5a4dfd91b7cb1cacd92d70cdabb24b/detection Link to download the file AecLoader.arx:https://wetransfer.com/downloads/03364cc13fde4a...

Claudio by • L1 Bithead
  • 3897 Views
  • 3 replies
  • 0 Likes

False positive

Hello My name is Vadim, and I am CEO and owner of the product cryptobrowser. It came to my attention that you are detecting our product as harmful. Maybe there is a phone number, or email address, where can I reach directly the service? https://www.virustotal.com/gui/file/3c63d911e4f911f2ba6f411e93ba850091aac9c6c4c962eee914358ac1ac8e0c... Our pr...

cbteam by • L0 Member
  • 2810 Views
  • 2 replies
  • 0 Likes

VirustTotal False positive (Generic.ml)

Hello,https://www.virustotal.com/gui/file/3c63d911e4f911f2ba6f411e93ba850091aac9c6c4c962eee914358ac1ac8e0c/detection our product installation file can be found here: https://cryptobrowser.site/get/BrowserSetup.exe Please review it manually.

cbteam by • L0 Member
  • 2545 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml)

False Positive RequestHello, Please whitelist our product: https://www.virustotal.com/gui/file/94c3cf95a2a622cc03097b68bd6af94405bc9156f44dfb4d7802d6c9b55770b2/detection

DmitryGR by • L0 Member
  • 2211 Views
  • 1 replies
  • 0 Likes

False Positive Request

Please whitelist this application. https://www.virustotal.com/gui/file/59061651d2fe683ebf1adf1ea61ed976c5f542ab8071dd6bfd7206e92778636d/detection Generic.mlThis is a small internet check application.

False Positive (Generic.ml)

File Hash: 778c5c85b7aeb0db2367daa8d4e15869330801058c8ee5e9c77fd0c890ac5afcLink to Virustotal report for the file: https://www.virustotal.com/gui/file/778c5c85b7aeb0db2367daa8d4e15869330801058c8ee5e9c77fd0c890ac5afc/detailsCurrent VirusTotal Verdict: Generic.mlDescription: Paid tool for analyzing possible use of game cheats

Monelite by • L0 Member
  • 2597 Views
  • 2 replies
  • 0 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:File Hash:MD5: 74481E21D270AD728F194E9BAD73792DSHA1: 09D0B6A8A90250F2ED8136ADC3F0FF22F0C21DF9SHA256: E747D34E121CB6D1C9A0A0B9581334188079BD23BF56B420F565E7F23EF137B5 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/e747d34e...

kns123 by • L2 Linker
  • 2691 Views
  • 2 replies
  • 0 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:File Hash:MD5: 7A232FF12DB3002DF4BC4913EEBD638BSHA1: 40B8CC1B4A9A343EB8C8066C4A75BBDEC1C61C86SHA256: FFB92334C85EBDFAADC056DF9DABA93543E0AF5E97D0A698ED90FF045D9A96BD Link to Virustotal report for the file:https://www.virustotal.com/gui/file/ffb92334...

kns123 by • L2 Linker
  • 2748 Views
  • 2 replies
  • 0 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: CB1F525591EBD168B47520B9CBDCA663SHA1: 68C778FA1953FF80FB12910B595CCBB2372FFAAESHA256: 659085535B717AE8BEF81F1BC4588EA7F36FE34F10D99931B59E1B4222271762 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/6590855...

kns123 by • L2 Linker
  • 2769 Views
  • 2 replies
  • 0 Likes

False Positive - File flagged as Virus/Win32.WGeneric.aweazx

Hello,File Hash: EE140EC66619E83917E0F1513A93D9587EDEDC2EB66785190DD4E29F57F6D835Link to Virustotal report for the file: https://www.virustotal.com/gui/file/ee140ec66619e83917e0f1513a93d9587ededc2eb66785190dd4e29f57f6d835/detectionCurrent VirustTotal Verdict: 2/71Description: Today one of our management files is being flagged as Virus/Win32.WGen...

False positive (Generic.ml) AuthModuleStorage.dll

File Hash: 92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57Link to Virustotal report for the file:https://www.virustotal.com/gui/file/92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57/detection Current VirustTotal Verdict: Generic.ml 18/70Description: AuthModuleStorage.dll our product is online game hacking prevent...

khunpon by • L0 Member
  • 2533 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello. We are a company that develops and provides programs externally. There is a lot of damage caused by misdiagnification of your program in our program. Our program is currently installing with user consent unless there is any malware related source. I have attached the terms and conditions and the program in the attached file.Request to che...

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