Incorrect detection at Virus Total by Palo Alto Networks Antivirus

[DimensionBots]

Dear Support,

This post contains a request to further investigate our Social Media Bot application for any harmful software.

The reason for this request is because your Antivirus company has joined Virus Total and your Antivirus detects our application as harmful.

This damages our reputation and we would like to get in touch to resolve this together.

Below a documented brief explanation about our application.

Virus Total report:
Url: https://www.virustotal.com/gui/file/c33e3ce2f526a69f817af0e945a6693a0606b20783c7672eb75fe6aaa6621827...  

Detected by: Palo Alto Networks

Detection name: Generic.ml

About & Info:  
1. File Version: v4.0.1
2. Program Language: C# / Java
3. Executable Name: SocialMediaBot.exe
4. Executable Version: v4.0.0.0
5. Source website:  https://dimensionbots.com/socialmediabot.php  

If you would like to authenticate on the application, you can use the following credentials: User: free | Key: free

File Functionality:
The Social Media Bot from Dimension Bots is a bot program that performs automated actions on Social Exchange Sites. (Example ytmonster.net) Users can setup the bot program to performing automatic actions and the profit they derive from this are Points / Credits, with which they can promote their Social Media.

Explanation of the code in the .exe file:
We are using the .exe as an updater and runner of our Java code, which is delivered together with the .exe. As Java code is quite difficult to obfuscate and protect from reverse engineering, we added some protection layers on top of it. (We can't provide more info here.)

If you need any more information, feel free to contact us.

Best Regards
Thomas | Owner
Danny | companion

[dparris]

I have entered this file for further review.

[dparris]

This file is not listed as malicious with Palo Alto