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False Positive - Virus/Win32.WGeneric.ackhks
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False Positive - Virus/Win32.WGeneric.ackhks
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08-02-2019 02:52 AM
Name: 29072019-CHIPHI.xlsx
Detection name: Virus/Win32.WGeneric.ackhks
SHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239
VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239...
Description: threat ID 280198281
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08-02-2019 04:48 PM
Hello,
The file for hash:
1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239
Is seen as benign by us.
The TID: you referenced is for an Eicar file.
Name: Virus/Win32.WGeneric.ackhks
Unique Threat ID: 280198281
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08-05-2019 12:42 AM
Hello
I wonder why our Firewall (PA 3050, OS 9.0.1) block this file (sha256 is 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239) with TID 280198281 (threat vault state that sha256 is 7c66b9098165e596106652d60375d8072ba62247f674f3f1317e2a433d4af8b9)
Currently if we enable check virus, many user can not send mail because of virus block
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08-05-2019 01:06 AM
There are a lot of files blocked with
Virus/Win32.WGeneric.acqoie(281377302)
Virus/Win32.WGeneric.acwjkv(283342743)
Virus/Win32.WGeneric.ackhks(280198281)
virus/MS EXCEL.sic.czp(262579026)
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08-05-2019 07:00 PM
If this is occurring with your firewall, please contact support and create a case.
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