False Positive - Virus/Win32.WGeneric.ackhks

[namaadmin]

Name:  29072019-CHIPHI.xlsx

Detection name: Virus/Win32.WGeneric.ackhks

SHA256: 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239

VirusTotal URL: https://www.virustotal.com/gui/file/1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239...

Description: threat ID 280198281

[DaBone]

Hello,

The file for hash: 

1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239

Is seen as benign by us.  

The TID: you referenced is for an Eicar file.  

Name: Virus/Win32.WGeneric.ackhks

Unique Threat ID: 280198281

[namaadmin]

Hello

I wonder why our Firewall (PA 3050, OS 9.0.1) block this file (sha256 is 1de240b2651e76fe40a5c83edc60b339b56c668702c1059d26219d231e221239) with TID 280198281 (threat vault state that sha256 is 7c66b9098165e596106652d60375d8072ba62247f674f3f1317e2a433d4af8b9)

Currently if we enable check virus, many user can not send mail because of virus block

[namaadmin]

There are a lot of files blocked with

Virus/Win32.WGeneric.acqoie(281377302)
Virus/Win32.WGeneric.acwjkv(283342743)
Virus/Win32.WGeneric.ackhks(280198281)
virus/MS EXCEL.sic.czp(262579026)

[DaBone]

If this is occurring with your firewall, please contact support and create a case.