Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
09-09-2019 06:41 AM - edited 09-09-2019 06:47 AM
This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).
Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.
File Hash: <SHA256 hash>
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <verdict>
Description: <description>
Our team will update each submission to this discussion forum at the conclusion of their research into your claim.
Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
