False Positive Removal Request

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

False Positive Removal Request

L1 Bithead

Hi,

 

Could you please white-list our software installers as there’re marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: c324f1f4904389346b2666078c120c06a8d97b70be2d9b618a1c29ead6a4ef26

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/c324f1f4904389346b2666078c120c06a8d97b70be2d9b618a1c29ead6a4ef26/anal...

Description: False positive detection in disk-defrag-setup.exe with Palo Alto Networks definition version 20170413 on VirusTotal.

 

File Hash: f5cf22889ad877d37ac226c8c09352cc8401a52eb27a1965cfaa02f93fec53b2

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/f5cf22889ad877d37ac226c8c09352cc8401a52eb27a1965cfaa02f93fec53b2/anal...

Description: False positive detection in duplicate-file-finder-setup.exe with Palo Alto Networks definition version 20170413 on VirusTotal.

 

File Hash: 445757896cdd636f267b812ce436ad63e4fd540d66d7332fbcc04bc7eb4e75ad

Current VT Verdict: generic.pup

Link to Virustotal for the file: https://virustotal.com/en/file/445757896cdd636f267b812ce436ad63e4fd540d66d7332fbcc04bc7eb4e75ad/anal...

Description: False positive detection in registry-cleaner-setup.exe with Palo Alto Networks definition version 20170413 on VirusTotal.

 

Thanks in advance and have a great day!

2 accepted solutions

Accepted Solutions

L7 Applicator

These have been reported for internal review.

View solution in original post

These have been resolved and rescanned.

View solution in original post

2 REPLIES 2

L7 Applicator

These have been reported for internal review.

These have been resolved and rescanned.

  • 2 accepted solutions
  • 3050 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!