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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13855 Views
  • 0 replies
  • 7 Likes

False Positive Generic.ml

Dear Palo Alto I would like to report a false positive detection where your security solution has flagged the file MyRustServer.exe as Generic.ml 1. File Information File Name: MyRustServer.exe Detection: Generic.ml SHA-256: 00086c1f1a0b121f5343981bbbccde7308290f39a6fe1302bd929674055dbef4 Link: https://www.virustotal.com/gui/file/00086c1f1a...

flooby by • L0 Member
  • 6369 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Detection - password_manager_pro

I am an independent developer and author of the application password_manager_pro. The software has been incorrectly flagged as malicious by your engine on VirusTotal report: https://www.virustotal.com/gui/file/5ad3dcc377acdb0b20ccc9c23724fa889c922afa9422704d33cf4709c78fb198?nocache=1 with the label: Generic.ml This is a false positive. The app...

support by • L1 Bithead
  • 14416 Views
  • 5 replies
  • 0 Likes

Resolved! False positive generic.ml

Hello. SHA256: E36A76DCDBCF600F0279A1EE91F93A9D4CB94BC7ADFC8732B42448C19F246ED2VirusTotal report: https://www.virustotal.com/gui/file/e36a76dcdbcf600f0279a1ee91f93a9d4cb94bc7adfc8732b42448c19f246ed2Verdict: generic.mlDescription: The file is an installer for an application for repair damaged JPEG files. App home page: https://www.jpegmedic.com...

DecAns by • L1 Bithead
  • 11219 Views
  • 3 replies
  • 0 Likes

False positive - Generic.ml

Hello. We noticed that our test agent’s binaries are being detected as "Generic.ml”. We have thoroughly assessed our binaries and can confirm that they are legitimate and secure. These binaries are crucial for our operations and are used solely for our products. All our binaries are signed and verified.We kindly request your assistance in whitel...

freemind by • L0 Member
  • 5656 Views
  • 1 replies
  • 0 Likes

Resolved! False positive Generic.ml

Hello. My tool is being flagged as Generic.ml https://www.virustotal.com/gui/file/b1a91a9b38eaf7d8ca5634607f78756142b54b2ae752409005eb28b3b7c60e30 The tool is an application for repair damaged JPEG files. The tool is protected by VMProtect. Home page: jpegmedic.com/tools/jpegmedic/ Direct link to exe: jpegmedic.com/bin/JpegMedic.exe ...

DecAns by • L1 Bithead
  • 10368 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive: HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. Please resolve this. File Hash: <57385599155a53e0c6c504eb5d3f09160005e7c2159ad1d144169d305272245c> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/57385599155a53e0c6c504eb5d3f09160005e7c2159ad1d144169d305272245c/details> Current VirustTotal Ver...

Resolved! False positive Generic.ml

Hello. My tool is being flagged as Generic.ml https://www.virustotal.com/gui/file/670b8d24c9ce30c24a74864140c5d91d9aa35713c4079594c909726d38057e49 The tool is an application for partial recovery of JPEG files encrypted by the STOP/DJVU ransomware. The tool is protected by VMProtect. Home page: jpegmedic.com/tools/jpegmedic-arwe/ Direct ...

DecAns by • L1 Bithead
  • 5942 Views
  • 3 replies
  • 0 Likes

filtering by action_process_image_name

Hello, I'm building an XQL query to flag machines actively using Java — basically, looking for recent execution of java.exe or javaw.exe over the last 30 days. I’m leaning towards filtering by action_process_image_name (since that’s the actual process being executed), but I noticed some examples use actor_process_image_name. Just wanted to...

False Positive: Adobe Download Manager  flashcenter

False Positive: Adobe Download Manager flashcenter A false positive has been detected for flashcenter.exe. Please resolve this. File Hash: <fb298f4fe228f060e9ef73c29a269902> Link to Virustotal report for the file: <VirusTotal - File - ec45f58dc204a5d3693bc881ca277b47a2a46be12cd161d59809c933312b3b36

help by • L0 Member
  • 1241 Views
  • 0 replies
  • 0 Likes

False Positive: HelpDesk Viewer.

A false positive has been detected for HelpDeskViewer.exe. Please resolve this. File Hash: <930c1015432e568f00a8c9b68c71d015510be57a6dc1d8d76a08c8ddf22ac1c4> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290...> Current VirustTotal Verdict:...

Resolved! Submit False Positive

Nagios client agent: ncpa-latest.exe is currently marked as malware. hash: 97877ecf7ae93ebc6a38bb333ba1aacc Virus total link: VirusTotal - File - 5244b30a6fd3a4fe3df0ef6e0a878fe8dd63a6f23ec36695c7dd8e52b1d9336a

False positive audioplugin_fluxer.dll

Hearthstone\Hearthstone_Data\Plugins\x86\audioplugin_fluxer.dll fileHash: 9fb10e6ac7333dad407353f79c1f967aef6ba462cef6c0714c929b602b39b38a Link to Virustotal report for the file: https://www.virustotal.com/gui/file/9fb10e6ac7333dad407353f79c1f967aef6ba462cef6c0714c929b602b39b38a/detection

False Positive : hsla-1.3.0-x64.dll

File Hash: f29af84cfa209e749eccce37c0e0bc4527a74ebdc7ef5d26aea4afc5db39e60b Link to Virustotal report for the file: https://www.virustotal.com/gui/file/f29af84cfa209e749eccce37c0e0bc4527a74ebdc7ef5d26aea4afc5db39e60b Current VirustTotal Verdict: Generic.ml Description: Internal license verification for Hanshow software We kindly request a re...

False Positive: Reflexive Arcade

File Hash: d0755a98fa60e8a12f7029ad8dde9ec9a1d1b48f7b68bb7d752d9af59c60d0e7 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d0755a98fa60e8a12f7029ad8dde9ec9a1d1b48f7b68bb7d752d9af59c60d0e7?nocache=1 Current VirustTotal Verdict: Generic.ml Description:I’m contacting you on behalf of Margarite Entertainment, the develop...

False Positive: HelpDesk Viewer.

A false positive has been detected for HelpDeskViewer.exe. File Hash: <ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/ec9eebf141d9f9a6bfc29b7de82f39a94286f05dcc85088d1c0d6e022fd76290/details> Current VirustTotal Verdict: <Generic.ml&...

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