VirusTotal

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

Palo EDL list - some malicious IPs not included

Hi, Just want to make sure I understand Palo's EDL's correctly: a client has a query about 3 IP addresses that are not included in Palo's EDL, but is picked up as malicious via Virus Total and MXToolbox 138.199.15.177 179.43.149.114 45.148.10.237 The client wants to know why these specific IPs are not present in the EDLs and want's Palo to i...

Apple Relay Blocked

Hi All I have suddenly started seeing a lot of Blocks for icloud.net and .com addresses, after checking them on Virustotal, they are all rated benign, the logs are HIGH and the action is Sinkhole which is fine because that is the policy that is configured, my question is why suddenly now? is there any reason anybody knows why this configuratio...

Report false positive 2

File Hash: 3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e Link to Virustotal report for the file: https://www.virustotal.com/gui/file/3008e28f2e50ca89e0b24b4eaa2a43caea6f45eea1d819ae4ed8dd45a83b657e Current VirustTotal Verdict: Generic.ml Description: This application is used to run some Softexpert applications using the URI vi...

Report False positive

File Hash: 512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/512aee2bf9656af68d0c001af9470070563a1b592e668569d7191998828d1698 Current VirustTotal Verdict: Generic.ml Description: This application is used to update some Softexpert applications on the user'...

VT Request change for False Positive

File Hash: fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37 Link to Virustotal report for the file: VirusTotal - File - fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37 Current VirustTotal Verdict: Generic.ml Description: RGBLedBarTool #ModulaWMS

Resolved! VT Change Request for False Positive

Dear Vendor, I am writing from the developer company of the file contained in the following virustotal link: VirusTotal - File - fe18039452f6289f3a5fcd252fe0317b9dca717ba826516da1cfdd395acfad37 I request kind support in reviewing the search engine verdict as the file in question is a non-malicious software component and part of our installation ...

False postive on https://app.wavecnct.com/

Hi there, we are not Palo Alto Networks customers but some of our customers are and they are getting false positives on our domain https://app.wavecnct.com/. When checking with https://urlfiltering.paloaltonetworks.com/query/ , I see that we are categorized as an high risk website. Please advise on how we can go about getting this resolved.

Resolved! False Positive

A false positive has been detected for RemotePC.exe. Please resolve this. File Hash: <929803af7c4690cb6b282a05e503698ac5ea3fede9562eaa3ef5e11d17b4c264> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/929803af7c4690cb6b282a05e503698ac5ea3fede9562eaa3ef5e11d17b4c264/detection> Current VirustTotal Verdict:...

HelpDesk Viewer: False Positive

False positive has been detected for the HelpDeskViewer.exe. Please review. File Hash: <276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/276d5242719b7f8230bc1e6fba1cc5a49deee02506f7e52520a8f03748d5a1fd/detection> Current VirustTotal Verdic...

Trying to understand what is wrong with my servers ip 5.182.39.34

Hi everyone, I have server (for last 6 months) with ip 5.182.39.34 (for internal purposes, no public services at all) partially used as proxy for accessing services with region restrictions, but some of them warns me that my reputation on virustotal is bad (or just denies usage at all), so had to start investigation. for now I have this situ...

Resolved! FP Canva setup

File hash: 1948a17151b399e47fbe297a69447a258484369f16dba80f3c6ce5fdab203228 Current VirustTotal Verdict: Generic.ml Description: The setup file for Canva is again detected as Generic.ml.

Resolved! Report false positive

File hash: e789cb6279d7ecaf609eab9446df92f138b2e5d7d2d31f3362748bec8288e0df Link to Virustotal report for the file: https://www.virustotal.com/gui/file/e789cb6279d7ecaf609eab9446df92f138b2e5d7d2d31f3362748bec8288e0df Current VirustTotal Verdict: Generic.ml Description: This file is a component file of the text-to-speech software Panpret...

Resolved! Submit false positive

File hash: ba56598da0770fe88ef3d0b7b4769e612b9bb10bb1d94eb6153922628fb96295 Link to Virustotal: https://www.virustotal.com/gui/file/ba56598da0770fe88ef3d0b7b4769e612b9bb10bb1d94eb6153922628fb96295/details Current VirustTotal Verdict: Generic.ml Description: This 32 bit file is a component file of the text-to-speech software Panpreter...

Experiencing Performance Issues After Installing live.paloaltonetwork on Windows

After installing paloaltonetworks on my Windows system, I've noticed significant performance issues. My machine has become sluggish, with slow browsing speeds and occasional delays in the user interface. Despite disabling some features, like the firewall and other security measures, the issues still persist. This has also affected my client’s we...

FP

File Hash: 454122b50452e43b36f55029e0205d72ac339e2bc04683725a70f2edd5e4ecd1 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/454122b50452e43b36f55029e0205d72ac339e2bc04683725a70f2edd5e4ecd1 Current VirustTotal Verdict: Generic.ml Description: False Positive of AirMyPC software