Hi @DmitryGR ,

This is community forum, although there are a lot of Palo Alto employees here. I would expect to much visibility for your request.

If you have active Palo Alto customer support account you can follow the process of submitting a false positive

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClSBCA0

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm3aCAC

Here's another knowledge base article. The false positive is due to the incorrect WildFire verdict.

- WildFire report incorrect verdict (virus false positive or false negative)
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCAS

I submitted the verdict change request on behalf.

Hello Palo Alto ,

Please fix false positive detection: 

spdt.exe (MaxSecure, NANO-Antivirus)
Virus Total Scanning Result: https://www.virustotal.com/gui/file/4c7f8799057351033bbe782cb065b5dfeec2762afccfbb7645380913eaa3a934
File Download link: https://www.sendspace.com/file/ow4rdb

Thanks!

Hi ITopVPN,

As you can see on VirusTotal, Palo Alto Networks shows it as "Undetected" e.g. WildFire verdict is benign.
MaxSecure, NANO-Antivirus are other security companies. 😉

Hello Ymiyashita,

Thanks for your reply. 

Sorry, I have submitted the wrong information. Please check this one:

InfoHelp.dll (Palo Alto Networks)
Virus Total Scanning Result: https://www.virustotal.com/gui/file/658f466839bc9c6b5ed38ec2710108d7bc2335e252a47d578e14390b2315d3a2
File Download link: https://www.sendspace.com/file/jg5wup

Thanks for your help.

Hi ITopVPN,

Sorry for my late response. Somehow I got the email notification today.

The verdict of the sample was already fixed on July 2 PDT. It's benign now.
https://threatvault.paloaltonetworks.com/?query=658f466839bc9c6b5ed38ec2710108d7bc2335e252a47d578e14...

Hello Palo Alto ,

Please fix false positive detection: 

Virus Total Scanning Result: https://www.virustotal.com/gui/file/8783ba0cceaa8b80547f906fc6b3f6a3af07cf4a87832b26c5c75bc5b13b5ebe
File Download link: https://www.dropbox.com/s/ewj516lansfkrgk/Paloalto.zip?dl=1

Thanks!

The verdict change request can be submitted on the WildFire portal.

Reference:
- WildFire report incorrect verdict (virus false positive or false negative)
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm7KCAS

I submitted it on behalf.

The WildFire verdict was changed to Benign.
https://www.virustotal.com/gui/file/8783ba0cceaa8b80547f906fc6b3f6a3af07cf4a87832b26c5c75bc5b13b5ebe

Hello Ymiyashita,

Our product installation file and the download link have been flagged as threat again. The download link and VirusTotal report are listed below:

Product installation file: https://download.itopvpn.com/ installer/iTopVPN_setup_Free. exe
VirusTotal report: https://www.virustotal.com/gui/file/75baa00ec0da5b086bdd2408e4fbd7ea81c32d0e1f50af97699227ba08796a85

Please kindly fix it.

I'm looking forward to hearing back from you.

Hello Palo Alto,

Please fix false positive detection: 

Virus Total Scanning Result: https://www.virustotal.com/gui/file/75baa00ec0da5b086bdd2408e4fbd7ea81c32d0e1f50af97699227ba08796a85
File Download link:  https://download.itopvpn.com/installer/iTopVPN_setup_Free.exe

Thanks!

The WildFire verdict was changed to Benign.
https://www.virustotal.com/gui/file/75baa00ec0da5b086bdd2408e4fbd7ea81c32d0e1f50af97699227ba08796a85

Hello, our file is getting false flagged by your engine too. I couldn’t reach you via email so I found this. VT: https://www.virustotal.com/gui/file/eb3ccf806ced05f5048be6530aa0c3276a0f217d9fd5240ac180b2c48bc9ff84... and downloadable via: https://verify.timeless-ac.com/download/Timeless.exe

best regards

Hi @bysadex, 

Please kindly open a support case.