PAN-DB URL Filter expired even if Advanced URL filtering is still valid
- Mark as New
- Subscribe to RSS Feed
- Permalink
04-19-2023 03:10 PM - edited 04-19-2023 03:17 PM
I purchased service bundle for my PA firewall, PAN-PA-220-BND-LAB4-R, which includes PA-220 Lab Unit Renewal Service Bundle (Threat Prevention, DNS, PANDB URL Filtering, GlobalProtect, WildFire, SD-WAN, Standard Support) Period.
After activation, I retrieve the license key from the license server, I found the Advanced URL Filtering is valid until April 2024. which is correct. However, the PAN-DB URL Filtering shows expired in Aug 2022. The PAN-DB URL Filtering should be included in the Advanced URL Filtering licenses, but its status is expired. I tried to retrieve licenses from license server several times, but no luck.
Then I checked the article at
delete license key PAN_DB_URL_Filtering_20xx_xx_xx.key, I deleted all old PAN-DB URL Filtering keys.
After I deleted all old PAN_DB_URL_Riltering keys and kept the new Advanced Threat URL filtering keys, no luck. The PAN DB URL Filtering expired message is still there.
Do I need to reboot my PA 220 firewall to fix it?
Thanks
- Mark as New
- Subscribe to RSS Feed
- Permalink
04-20-2023 01:48 AM
Hi Sysint,
I can confirm this process outlined in this KB works for the problem you're experiencing. As I have had exact problem in the past and it worked for me.
Please see KB
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oMntCAE