PAN-DB URL Filter expired even if Advanced URL filtering is still valid

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PAN-DB URL Filter expired even if Advanced URL filtering is still valid

L0 Member

I purchased service bundle for my PA firewall,  PAN-PA-220-BND-LAB4-R, which includes PA-220 Lab Unit Renewal Service Bundle (Threat Prevention, DNS, PANDB URL Filtering, GlobalProtect, WildFire, SD-WAN, Standard Support) Period.


After activation, I retrieve the license key from the license server, I found the Advanced URL Filtering is valid until April 2024.  which is correct. However, the PAN-DB URL Filtering shows expired in Aug 2022.   The PAN-DB URL Filtering should be included in the Advanced URL Filtering licenses, but its status is expired.  I tried to retrieve licenses from license server several times, but no luck. 


Then I checked the article at

delete license key PAN_DB_URL_Filtering_20xx_xx_xx.key,  I deleted all old PAN-DB URL Filtering keys.


After I deleted all old PAN_DB_URL_Riltering keys and kept the new Advanced Threat URL filtering keys, no luck. The PAN DB URL Filtering expired message is still there.


Do I need to reboot my PA 220 firewall to fix it?







L3 Networker

Hi Sysint,


I can confirm this process outlined in this KB works for the problem you're experiencing. As I have had exact problem in the past and it worked for me.


Please see KB


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