06-09-2025 07:26 AM
Is anyone having issues transferring license from one device to another even if it is the same model? We had one device (an 820) that started experiencing issues and the license had just been renewed. We then moved another 820 to that location with a license that expires within a month, but when we tried/requested to transfer the new license to the working device we were told by the support team that we had to submit a RMA request instead of transferring the license. We purchased both firewalls from VAR/Palo Alto. Has anyone else experienced this with Palo Support?
06-09-2025 02:45 PM
Hello,
Support can help. Also reach out to your sales team if you need it quicker.
Regards,
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