Can't uninstall damaged installation of Cortex XDR

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Can't uninstall damaged installation of Cortex XDR

L1 Bithead

Hi all,

 

On one of our pc we can't uninstall the version 7.3.1.20981 of Cortex XDR.

When we try to uninstall the program appears the popup with the warning "Cortex XDR only supports per-machine installation" and the uninstall process fails.

Cortex XDR agent doesn't communicate with the console.

The uninstallation via msiexec doesn't works. Also the upgrade to the latest version doesn't works because do the rollback.

How can we fix this problem?

 

1 ACCEPTED SOLUTION

Accepted Solutions

L4 Transporter

Hi @VictorMolosnic ,

 

Thank you for reaching out.

 

It would seem that the uninstaller is having trouble removing the software. While though I'm not familiar with the error, in particular, this appears to be a use-case for a cleaner that can be furnished to you by our Tech Support engineers. Is it possible for you to open a case with Support to request the cleaner? If you would like further analysis into why this error is occurring, they may be able to do so as well.

--gjenkins

View solution in original post

2 REPLIES 2

L4 Transporter

Hi @VictorMolosnic ,

 

Thank you for reaching out.

 

It would seem that the uninstaller is having trouble removing the software. While though I'm not familiar with the error, in particular, this appears to be a use-case for a cleaner that can be furnished to you by our Tech Support engineers. Is it possible for you to open a case with Support to request the cleaner? If you would like further analysis into why this error is occurring, they may be able to do so as well.

--gjenkins

View solution in original post

L1 Bithead

Hi @gjenkins,

I opened a support case. The support team provided me the TrapsCleaner tool.

Thanks.

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