Deleting Cortex XDR app...

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Palo Alto Networks Approved
Palo Alto Networks Approved
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Community Expert Verified

Deleting Cortex XDR app...

L0 Member

Hi, I still have an old Cortex XDR app on my MacBook from an old employer that I'm not able to contact.

When I try to delete it, I get a dialogue box that says I can't move it to the trash because it's still open.

Can anyone help with how I might be able to delete it?

Thank you...


Cyber Elite
Cyber Elite

There's protections in place to actually restrict removal of the agent in a standard deployment. You'll need to reinstall macOS if you have administrative permissions if you can't contact your old employer and have them remove it. 

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