Verify with Email Authentication - login verification code

[Teddy_Teddy]

I'm secure my account using multifactor authentication with email. But verification code is very slow reach to my email, hence my account got locked because to many authentication attempts.

how can this be fixed?

[reaper · Accepted solution]

what is the cause of the latency? is the ISP slow, or is the MFA provider slow to send an email, or do you have an email scanning provider that takes too long to process and forward the email?

you can try increaing the grace period with your MFA provider so you have more time to respond before the authentication times out

[hhiggins]

I have the same issue. The email verification from PAN is extremely slow in getting my to inbox. By the time it arrives, my 2FA session expires and the cycle continues. 

All other email arrives in a timely fashion, but the ones from PAN do not.

Heath

[mehrleytim]

Having the exact same issue.  No other latency on emails. Just from PA. 

[khsieh]

You can switch your Palo Alto website MFA to use a time based code from an authenticator app such as Authy or Google Authenticator, Microsoft Authenticator, etc.

You can setup MFA token by going to

https://sso.paloaltonetworks.com/enduser/settings

[DPoppleton]

I am having this issue as well. It takes about 6 minutes for the email to get to our email filter provider. The problem really looks to be on Palo Alto's side. It is making it nearly impossible to get on the site at all.

Received: from d212-63.smtp-out.us-gov-west-1.amazonses.com Thu, 30 Jun 2022 11:22:09 -0400

But it says this is when it was "sent"

Date: Thu, 30 Jun 2022 15:16:00 +0000
From: Palo Alto Networks <noreply@paloaltonetworks.com>