We purchased NGFW credits but haven't received any activation e-mail. We can't open a support case through the portal as we don't have an asset to open the case against in our account. There's supposedly an open support case button on LIVEcommunity but I can't find it. Phone support doesn't recognize the serial number received from firstname.lastname@example.org. Our Palo Alto sales person's customer support team won't accept the case from them via email.
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