Can't get support for NGFW credits

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Can't get support for NGFW credits

L0 Member

We purchased NGFW credits but haven't received any activation e-mail. We can't open a support case through the portal as we don't have an asset to open the case against in our account. There's supposedly an open support case button on LIVEcommunity but I can't find it. Phone support doesn't recognize the serial number received from orders@paloaltonetworks.com. Our Palo Alto sales person's customer support team won't accept the case from them via email.

 

Help.

1 REPLY 1

L0 Member

After 71 minutes on the phone, the TAC engineer was able to reverse engineer an old support case of mine to get one opened and then CSR were able to send me a PDF with a link to activate the credits. Hurray!

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