Can't get support for NGFW credits

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get support for NGFW credits

L0 Member

We purchased NGFW credits but haven't received any activation e-mail. We can't open a support case through the portal as we don't have an asset to open the case against in our account. There's supposedly an open support case button on LIVEcommunity but I can't find it. Phone support doesn't recognize the serial number received from Our Palo Alto sales person's customer support team won't accept the case from them via email.




L0 Member

After 71 minutes on the phone, the TAC engineer was able to reverse engineer an old support case of mine to get one opened and then CSR were able to send me a PDF with a link to activate the credits. Hurray!

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!