HIP match log not found

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HIP match log not found

In pan-os 9.1.15-h1 , I have configured hip object and also called in hip profile, The Agent submits the hip data to the firewall after that also no log is found in HIP-Match log, then even i had changed and try for hip match OS as windows that too had no matches

global-protect log it is found that gateway hip report is successful but there is no log in HIP-Match log.

 

Hip-object for OS,

Screenshot 2023-04-12 134142.png

Hip Profile,

Screenshot 2023-04-12 125751.png

 

GlobalProtect log,

Screenshot 2023-04-12 130114.png        License details, Screenshot 2023-04-12 130210.png

HIP-Match log,

Screenshot 2023-04-12 130142.png    

Agent Collecting Hip details,

Screenshot 2023-04-12 133629.png,

 

Here i  also followed troubleshooting document ,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boP1CAI

But hip match not found and report is also not generated

> show global-protect-gateway current-user

Screenshot 2023-04-12 135627.png

 

> debug user-id dump hip-report ip 192.168.31.4 user domain\username computer USERNAME-PC

Screenshot 2023-04-12 135943.png

 

 

 

 

 

 

 

 

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