Prisma Cloud On Board Error

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Prisma Cloud On Board Error

L0 Member

Hi all,

 

i'm trying to on board an AWS cloud account(i'm admin) on Prisma Cloud tenant (i'm system admin), but after successful creation of Read-only Role on AWS, with guided procedure, i get "not account owner" error (screenshot attached)

 

Someone already encounter this error? Any idea?

Thanks in advanceCapture.PNG

3 REPLIES 3

L0 Member

Adding one more thing, on the API https://api.eu.prismacloud.io/cloud/status/aws i get 400 Bad Request Error

L2 Linker

Hi @MProcaccianti - If you have already onboarded the same Cloud account in any different tenant and if the account is not removed from that tenant, you cannot onboard the same account again. Hence the error. If you are still facing the issue, please do contact <PrismaCloudCustomerSuccess@paloaltonetworks.com> with Tenant ID and Account Name.

Thanks & Regards,
--
Vinay Kumar M | Senior Customer Success Engineer
Palo Alto Networks® | Bangalore | India
www.paloaltonetworks.com

L1 Bithead

Hi @VKumar25 

 

Thank you providing the solution!!

  • 3493 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!