False positive High-Risk classification for legitimate healthcare SaaS (gmedic.co)

[gersonjohan]

Hello,

https://gmedic.co is a legitimate healthcare SaaS platform used by healthcare professionals in Colombia.

The domain is correctly categorized as Health-and-Medicine, however it is currently flagged as High-Risk.

We already verified:
- no malicious content
- no phishing
- no malware
- clean reverse IP
- dedicated legitimate hosting

The issue seems related to ASN/IP reputation or an automated false positive.

Could someone from PAN-DB / URL Filtering team review this domain manually?

Thank you.
Gerson Samaniego
CEO & Lead Developer
https://www.linkedin.com/in/gerson-samaniego/

[kiwi]

Hi @gersonjohan ,

Thank you for reaching out.

Please note that LIVEcommunity is a peer-to-peer forum and we do not have the ability to manually adjust domain risk scores here.

To have your domain reviewed and the 'High-Risk' flag reassessed by PANWs URL Filtering researchers, you must submit a formal request through our official portal:

Palo Alto Networks Test A Site

1. Enter your URL (https://gmedic.co).

2. Once the current category and risk appear, click on "Request Change."

3. In the comments section, I recommend including the points you mentioned above (specifically that this is a Healthcare SaaS platform and your clean reverse IP/hosting status).

Once submitted, the PAN-DB team reviews these requests. This is the only way to ensure the automated risk score is updated across the global database.

Kind regards,