12-08-2022 06:42 PM
I bought the Prisma Cloud product.
When I register the necessary account for the product in the https://subscribe.redlock.io/register.html, it always failed.
12-09-2022 10:04 AM
I would suggest opening a support case with the relevant account information so we can go ahead and hop on a call with you to determine what error message or problem you are running into is related to and we can verify the account gets added successfully.
Support Portal Link: https://support.paloaltonetworks.com/
12-09-2022 04:45 PM
Thanks for your reply. I have found one product manager to help me.
12-15-2022 05:43 PM
The problem still exists. I want to create an issue in the https://support.paloaltonetworks.com, but it tells me the following message: An unexpected error has occurred. Please contact support.
I just subscribed the Prisma Cloud SaaS, but couldnot finish the register to use the product. The product ID is e574f17f-1f71-4c93-b17e-b35f80f0276e.
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