Tough to determine what your problem is, but yes, it's recommended that you use a Palo Alto Networks SFP module for both support reasons and also for compatibility. Talk to your partner or local Palo Alto Networks sales team, part numbers are as follows, but I think the SFP you're looking for is the PAN-SFP-SX : PA-2000, PA-4000, PA-5000 PAN-SFP-LX SFP LX transceiver (PA-5000 series, PA-4000 series, PA-2000 series) PA-2000, PA-4000, PA-5000 PAN-SFP-SX SFP SX transceiver (PA-5000 series, PA-4000 series, PA-2000 series) PA-2000, PA-4000, PA-5000 PAN-SFP-ZX SFP-ZX, 1Gbps PA-4060 PAN-XFP-LR XFP LR 10GigE transceiver (PA-4060) PA-4060 PAN-XFP-SR XFP SR 10GigE transceiver (PA-4060) PA-5050, PA-5060 PAN-SFP-PLUS-CU-5M SFP+ 10GigE Passive Cable Assembly (PA-5060, PA-5050) PA-5050, PA-5060 PAN-SFP-PLUS-LR SFP+ LR 10GigE transceiver (PA-5060, PA-5050) PA-5050, PA-5060 PAN-SFP-PLUS-SR SFP+ SR 10GigE transceiver (PA-5060, PA-5050)
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