This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted. File Hash: <SHA256 hash> Link to Virustotal report for the file: <link> Current VirustTotal Verdict: <verdict> Description: <description> Our team will update each submission to this discussion forum at the conclusion of their research into your claim. Current Palo Alto Networks customers should open a support case and select a "Product/Problem Area" of 'Threat'. For information on contacting Palo Alto Networks support, click here.
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