Dear Palo Alto Support,We have configured initial settings and an active/passive HA pair on our firewalls. Before proceeding with license activation, we would like to confirm whether this process has any impact on the existing configuration or HA setup. Could you please advise if the configuration and HA state remain intact after license activation
Has anyone run into a problem with Traffic Logs not returning any results with a certain period of a larger time range? I have been running a daily traffic analysis of a particular destination network (do to a vendor issue). Today's analysis of yesterdays traffic partially failed as a roughly 15min period is completely missing from the Traffic L...
Hi We have around 500 sites and most of them are connected via LSVPN and a Site-2-Site VPN for backup. At somepoint the username for the portal connection has been changed which means all off the sites that are connected via LSVPN report that they have failed to connect to the portal. My question is, if the NGF fails the Portal connection a...
Dear Palo Alto Networks Team, we have observed activity consistent with an SQLmap scan originating from IP address 130.41.202.30 against our infrastructure; please could you investigate and provide an explanation for this activity, including whether it originated from your systems or a third-party service operating under your IP range.
Hello expert, Knowing the AI access lic is counted by number of users. if we have 2000 users around the world, do we need to purchase exact number of user lic for individual fw? is it possible to transfer to other fw after the lic has been assigned?
I've been trying to download these AUTOCAD designs https://pan.baidu.com/s/1_1nHdx6QG3GNTAdaM1v6hQ?pwd=347t from Baidu Pan but the download stops halfway through and restarts over and over. I can't quite figure out what's the problem. I tried downloading using https://baidu.erranium.com/ and the download went through so it has to be an issue on ...
please support or send links to resolved.
Hello, Currently we have deployed GP in On Demand mode where users have to manually open GP client and connect to VPN. I'm looking for possibility of auto connecting to GP VPN when interesting traffic is detected without enabling Always ON VPN. For example, an employee is working without connecting to GP VPN. However, if they click on a link f...
Hello all, I'm trying to get our new Juniper Mist ap's to work with user-id on a PA440, from reading around I see that only AD joined devices will work with user-id, and that's how its been for us for a while now, but we got the Juniper AP's and looks like there's a challenge on getting user-id to work, I'm using our on premise AD radius server,...
I have two PA-400 series devices that failed to renew their device certificates and now I get "TPM public key match failed" when trying to renew their certs. Any way to fix this on my own? I see some posts saying PA support had to fix it, but as of now my 3rd party support provider is being unresponsive 😒
What is the best way to revert a content update on a Cloud NGFW hosted in AWS or Azure?
I am currently running a PA-1410 and utilizing Globalprotect VPN and within that network I have a /24 internal subnet. I have attempted to set up a DNAT to assign a public IP to an internal server within the Globalprotect environment but I am not able to communicate to the public IP as it times out. I have allowed all traffic on the firewall to ...
As in War Room, it would be very useful to be able to paste an image from the clipboard using Ctrl+V for Add-on type tasks. For example, this could be provided through the add-on pop-up (Screenshot 2) in the Incident Tasks section (Screenshot 1). Cortex XSOAR
Hello everyone, I can't solve the problem of updating Samsung smartphones running Android connected to the company Wi-Fi network.I created a custom rule for mobile phone updates, but it still doesn't work. Everything is set to allow in the monitoring, but it still doesn't work.I have run several tests, minimizing the rule configuration, but it s...
Dear All, I would like to seek support if anyone encounter issue Cortex XSOAR "Mail-Listener-v2" with O365? I have do allow permission and try with different IMAP and Port, but the issue still persist. Appreciate, for any advice to resolve this matter. Best Regards, Sopanha
