Can't register Broker VM

[Justin.Hefley]

I downloaded and setup the Broker VM Virtual machine in Hyper V on a server 2016 computer, I log into the IP address, go through the setup steps, test my connection to the time server, then click register and paste the token from the page I got the VM download from and a few seconds later I get an error message.

Any advice would be appreciated.

Justin

[PBurns · Accepted solution]

It looks like the network the broker vm is on cannot communicate out to distribution.traps.paloaltonetworks.com on port 443. I would check any outbound rules you have i place. 

[Justin.Hefley]

I opened the network up so it should be letting anything through from my brokerVM server and I get the same message still.  I added an SSL Policy rule with the applications cortex-xdr and traps-management-service and left it any to any and allow, just trying to see what is stopping me and can lock it down later.  

Thanks for any ideas.

[wechoi]

@Justin.Hefley , you may try to verify if the Broker VM is able to resolve and connect to "distributions.traps.paloaltonetworks.com" using command lines:

1. openssl s_client -connect distributions.traps.paloaltonetworks.com:443

2. ping distributions.traps.paloaltonetworks.com

If it doesn't connect, you may want to verify the DNS settings on the Broker VM.