Cortex XDR login issue

[${userLoginName}]

Hi everyone,

I can't sign in to Cortex XDR Console for about 10 minutes. I receiving "Unauthorized - 4010402" for 3 different users. Is it general problem or only for my tenant? I have also another tenant and it works normally. Could you help me?

 

[${userLoginName}]

Same problem here for 4 different tenants and several users

[jmazzeo]

Hi all, this is a reported issue under investigation: https://status.paloaltonetworks.com/incidents/smg5j065shd2

[Juliortega]

I'm having the same issue today June 12, 2025

[E.Mercader]

Hello, same overhere.

Prisma Sase also the same (by the way)

[${userLoginName}]

we are seeing the same - multiple team members not able to login for over 2 hours now.

[kiwi]

Hi @E.Mercader  @Juliortega ,

You might have been hitting this issue:
https://status.paloaltonetworks.com/incidents/l4zv6n67r8x6

Please reach out to TAC to confirm if you were hitting this or if you're experiencing a different issue.

Kind regards,

-Kim.