Cortex XDR supervisor password

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Cortex XDR supervisor password

Hi Team,

 

Some cytool commands were asking to enter supervisor password to proceed, Is this the uninstall password had to set while creating the package? or the Login account password?

 

 


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Re: Cortex XDR supervisor password

One more thing to confirm -- did you run cmd.exe as administrator?


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 

View solution in original post


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Re: Cortex XDR supervisor password

HI @Marsooq_A -

 

Yes, this is the uninstall password.  If you need to change the password, this can be done within the agent profile.

 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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Re: Cortex XDR supervisor password

well , It didn't work for me, even I created a dedicated policy for an endpoint with customized agent profile with a known uninstall password to test this. But did not work

 

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Re: Cortex XDR supervisor password

cytool2.jpg

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Re: Cortex XDR supervisor password

Hi @Marsooq_A-

 

When you go to to your list of endpoints, can you right-click on the machine in question then select Endpoint Data > View Endpoint Policy.

 

dfalcon_0-1590669829933.png

 

From there, can you please confirm that the machine received the correct profile?

 

dfalcon_1-1590669947077.png

 

 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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Re: Cortex XDR supervisor password

@dfalcon , Yes the endpoint is configured with right policy.

Highlighted
L4 Transporter

Re: Cortex XDR supervisor password

One more thing to confirm -- did you run cmd.exe as administrator?


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 

View solution in original post

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L2 Linker

Re: Cortex XDR supervisor password

@dfalcon 

Thanks for the suggestion, its working with cmd with admin privilege

 

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