05-05-2026 03:15 AM
Greetings!
I have a problem about Cortex XDR uninstall password in MacOS. The agent got corrupted while upgrading and from then on it is not upgrading to a new version thats why i was trying to uninstall cortex agent then reinstall new one.
sudo "/Library/Application Support/PaloAltoNetworks/Traps/bin/cortexxdruninstaller_tool"
I used this command and for the uninstall password i tried Password1 as this is the default one but didn't work (Get the error this password is not correct) then i updated uninstall password within the agent configuration and global agent configuration but after all i was unable to delete it.
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