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06-18-2025 01:45 AM
Hello everyone,
We're facing issues upgrading older versions of the Cortex agent on Windows endpoints — particularly versions 7.x and in some cases 8.x. These agents fail to upgrade both automatically and manually.
Requesting a cleaner for each minor version and sharing the uninstall/disable password with IT support is not only time-consuming but also raises security concerns. Things become even more complicated when using the cleaner in safe mode, where there's often no network access — requiring us to hand over the password just to disable the agent.
Is there any streamlined or supported method to remove outdated Cortex agents more efficiently, without having to go through all of these manual steps?
Any suggestions or best practices are greatly appreciated.
Thanks in advance!
06-18-2025 02:32 AM
Hi Arman_Zaheri,
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KR,
Luis
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