Cortex XDR supervisor password

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Marsooq_A
L2 Linker

Cortex XDR supervisor password

Hi Team,

 

Some cytool commands were asking to enter supervisor password to proceed, Is this the uninstall password had to set while creating the package? or the Login account password?

 

 


Accepted Solutions
dfalcon
L4 Transporter

One more thing to confirm -- did you run cmd.exe as administrator?


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 

View solution in original post


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dfalcon
L4 Transporter

HI @Marsooq_A -

 

Yes, this is the uninstall password.  If you need to change the password, this can be done within the agent profile.

 


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
Marsooq_A
L2 Linker

well , It didn't work for me, even I created a dedicated policy for an endpoint with customized agent profile with a known uninstall password to test this. But did not work

 

Marsooq_A
L2 Linker

cytool2.jpg

dfalcon
L4 Transporter

Hi @Marsooq_A-

 

When you go to to your list of endpoints, can you right-click on the machine in question then select Endpoint Data > View Endpoint Policy.

 

dfalcon_0-1590669829933.png

 

From there, can you please confirm that the machine received the correct profile?

 

dfalcon_1-1590669947077.png

 

 


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
Marsooq_A
L2 Linker

@dfalcon , Yes the endpoint is configured with right policy.

dfalcon
L4 Transporter

One more thing to confirm -- did you run cmd.exe as administrator?


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 

View solution in original post

Marsooq_A
L2 Linker

@dfalcon 

Thanks for the suggestion, its working with cmd with admin privilege

 

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