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05-28-2020 01:04 AM
Hi Team,
Some cytool commands were asking to enter supervisor password to proceed, Is this the uninstall password had to set while creating the package? or the Login account password?
05-28-2020 06:00 AM
One more thing to confirm -- did you run cmd.exe as administrator?
05-28-2020 05:20 AM
HI @Marsooq_A -
Yes, this is the uninstall password. If you need to change the password, this can be done within the agent profile.
05-28-2020 05:30 AM
well , It didn't work for me, even I created a dedicated policy for an endpoint with customized agent profile with a known uninstall password to test this. But did not work
05-28-2020 05:46 AM
Hi @Marsooq_A-
When you go to to your list of endpoints, can you right-click on the machine in question then select Endpoint Data > View Endpoint Policy.
From there, can you please confirm that the machine received the correct profile?
05-28-2020 05:50 AM
@dfalcon , Yes the endpoint is configured with right policy.
05-28-2020 06:00 AM
One more thing to confirm -- did you run cmd.exe as administrator?
08-15-2021 11:34 PM
Same issue even if i am working with cmd with admin privileges,
but got resolved once I set new uninstall password as specified above.
Thanks Dfalcon
10-02-2021 06:45 PM
Hi @vigneshmohan ,
Could you share the steps to change uninstall password? did you perform that using Cytool or other tools?
Thanks
10-02-2021 06:48 PM
Hi @dfalcon ,
I tried running the "Cytool protect disable" command in cmd - admin window. Still it requested for password, I gave the user password with which I was logged in to the system. It is part of admin group. But the 'protect disable' command gave 'Access denied' response.
Regards
10-02-2021 11:35 PM
Please access to Management Console >>> Go to your Cortex XDR instance where u have your endpoint XDR Agent is binded >>> Go to Endpoint Tab >>> Policy Management>>> Profiles>>> Agent settings profile ( the Agent settings profile that you added to your policy that has your endpoint as its target) >>> Uninstall Password >>> Change the uninstall password to your own local password,
make sure to Check-in ( perform heart beat),
Now what you had done is replaced either the global settings/ Agent Settings uninstall password
hope it helps
10-02-2021 11:39 PM
Supervisor password is also called as Uninstall Password
to change it >> go and change the agent settings profile uninstall password. This must be done on your Cortex XDR Instance.
Steps
Please access to Management Console >>> Go to your Cortex XDR instance where u have your endpoint XDR Agent is binded >>> Go to Endpoint Tab >>> Policy Management>>> Profiles>>> Agent settings profile ( the Agent settings profile that you added to your policy that has your endpoint as its target) >>> Uninstall Password >>> Change the uninstall password to your own local password,
make sure to Check-in ( perform heart beat),
Now what you had done is replaced either the global settings/ Agent Settings uninstall password
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