Incorrect User or Password from GUI

[rds-r2d2]

We have changed the admin password to something other than the default but now after a period of time we are getting "Incorrect User or Password" when trying to login via the GUI.  A few times before this we getting logged in then kicked out immediately and I had to reboot the device to fix it. But now nothing seems to work. 

I can still login via the CLI with expedition user. Is there a way I can add an Expedition user or edit the admin account from the CLI?

[tbowen]

Thanks for the suggestion.

/ has usage percentage at 27%

/boot has usage percentage at 36%

/run has usage percentage at 2%

all the rest are at 0% usage

trying to update to version1.1.38 to resolve bug MT-1225 - Log processing - failed due to memory issues

[dgildelaig]

Have you performed an apt-get upgrade?

If so, now some Expedition dependencies are broken, and it won't work.

If you are unsure, check the logs in 

/var/log/apache2/error.log

just after attempting a login. If you see new lines referring to a PDO error, I am quite sure that you have upgraded packages that broke dependencies.

Unfortunately, if this is the case, you will need to reinstall expedition.

Remember: DO NOT upgrade Expedition. It is provided to run with the packages that are supported. If you decide to upgrade the packages, we cannot provide support for it.

If this is not the case, contact us to fwmigrate at paloaltonetworks dot com.

[achrist_2019]

Same issue here. Any ideas? Can we save the projects folder?

[dgildelaig]

Not currently.

The data we have in the /home/userSpace/projects is encrypted and saving it into a new Expedition wouldn't be enough as the new Expedition wouldn't have the keys to retrieve the information.

[will.coquillette]

For me in April 2020, I was able to restore the credentials "admin // paloalto" for Expedition GUI (WebUI) with this:

php /var/www/html/OS/startup/restore/restoreAdmin.php