06-07-2022 06:14 AM
Hi,
I have defined collectors in my project enable M learning for a rule, when I hit discovery i am unable to select a connector it seems to be stuck on Loading.
See attacked screenshot. I already tried rebooting the machine, restarting processes, remove/re-create the collectors.
RAM/CPU DISK usage all are ok.
Any help on this would be appreciated.
06-07-2022 08:45 AM
Hi @zGomez Have you add log connector by going to "Plug-In" , click on the "+" sign to add a log connector, depends on the config , if it's panorama config, you will add panorama device and select the device group where you want to enable for M. Learning. Please refer to the guide below:
Also , if you prefer tutorial videos, you can watch the tutorial video via below link:
https://www.youtube.com/playlist?list=PLD6FJ8WNiIqXAfspousboWn6AllrOWVMi
06-08-2022 02:38 AM
Hi Lychiang,
Yes i did define collectors under the Plug-In.
If you do not define a collector you get an error message no collector selected. Now it seems to be hanging on something.
It worked before. I am processing more logs don't now if this can be related.
But the logs are all in processed status.
06-09-2022 07:42 AM
Hi Lychiang,
You have an idea on how to troubleshoot this?
06-09-2022 08:11 AM
@zGomez What version of the expedition you are running ? Also is the serial # of the firewall in the traffic log you processed match the serial # of the firewall you selected in the log connector. Is there live connectivity to Panorama ?
06-09-2022 11:41 PM
Hi Lychian,
I am using version 1.2.19. The serial number matches the log connector. I have added panorama using the API key so there is a live connectivity.
06-10-2022 09:19 AM
Could you try to upgrade to the latest version v1.2.22 , we have some fixed related retrieving config from panorama device in this release
06-12-2022 11:40 PM
Hi Lychiang,
Tnx already! Unfortunately it did not fix the problem.
06-13-2022 09:26 AM
@zGomez Please check serial# listed in your traffic log , and in the log connector, only selected the one firewall that matching the serial# , I seen you selected two firewalls.
06-13-2022 09:57 AM
@lychiang : this is active passive firewall cluster that is why I selected 2. I tried with one I still have the same issue.
Loading windows hanging.
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