XDR Agent Disabled

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XDR Agent Disabled

L1 Bithead

I've installed a XDR agent to a workstation, and it's not connecting to the server. I've installed the  it on different workstations and that's working fine. After the installation the agent never connected to the server and showing it's disabled. What could be the issue? 

Screenshot 2023-01-16 103342.png


Community Team Member

Hi @MahmudHKamol ,


Make sure the endpoint has connectivity.


I've also seen this behavior when the distribution ID was missing (please check the agent logs to confirm).

If the ID is missing you can set it with the command: sudo /opt/traps/bin/cytool reconnect force <DISTRIBUTION_ID>

Check the agent logs for other errors if needed.


Kind regards,


LIVEcommunity team member, CISSP
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