03-30-2022 10:10 PM - edited 03-30-2022 10:14 PM
Issue : Panorama is Unresponsive or you cannot log in After PAN-OS Reboot. (PanOS 10.1.1)
Primary Troubleshooting: 1. Restarted mgmtsrver process through console access....but it didn't worked.
2. Again rebooted panorama through console access, its rebooted but still unable to access login GUI and SSH.
Observations: 1. we have observed it is allowing authentication though SSH but not entering into user mode.
2. we have waited for the 8 hours as per the below solution article from paloalto KB.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1VCAS
TAC Troubleshooting: PA TAC team has taken root access through their authorization ( root access allowed to TAC person only). He has restarted the management server process.
Solution: restart the management process through root access.
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