How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

cancel
Showing results for 
Search instead for 
Did you mean: 

How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

L0 Member

I need to add more users to our support portal. They support Prisma Cloud, Compute Edition.  I have sent them to the support portal, and when they go to register, they need the Customer Id, which I have, and either the Device Serial Number, the Auth Code, or Parent Order Number.  I can find none of those in either our support portal, Prisma Cloud Compute Edition itself, or my emails from Palo Alto Networks.  Where can I find this information?

 

Thanks!

1 REPLY 1

L3 Networker

Greetings Pfaulstich92001,

 

I hope that this note finds you well! I know that it has been a while since you had posted this question but I wanted to see if you still potentially needed any help. Thank you for your time and I hope that you have a good remainder of your day.

 

Kind Regards,

J. Avery King

J. Avery King | Prisma Cloud | Customer Success Engineer
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!