- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
01-29-2025 01:57 PM
Hi!
My company have recently subscribed for the Prisma Cloud through AWS Marketplace, but we did not received the welcome email with a login or similar.
After made the subscription, we were redirected to https://subscribe.redlock.io with a token for our access, and after filling the form, we get the following message:
We are provisioning your tenant. You should receive an email with details soon.
But it never came.
Tried change computer, network connection, others O.S and web browsers, no success.
To get worse, I don't seem to find ANYONE with the same problem.
How can I proceed?
I can't open a support case 'cause I don't have access to the support portal, or serial number.
Without it, Palo Alto can't help me directly and because it's a SaaS product, AWS says it's the vendor that needs to fix the issue.
Don't know what to do.
02-03-2025 09:00 AM
Hello!
2. Resources > Hub
Ensure that the Account Selector dropdown on top shows your account name.3. Hub > Prisma Cloud
Ensure that the top right dropdown shows your tenant name.When subscribing Prisma Cloud on AWS Marketplace with option "PAYG with 15-Day Free Trial", and you are still unable to access it Please contact ppc-help@paloaltonetworks.com
02-04-2025 03:41 AM
Hello @LMegrelis
Thanks for the response, but unfortunately it didn't work for me:
There's no tenant, so can't proceed.
That's the problem, the tenant is not created nor I receive another information. Frustrating...
02-07-2025 12:27 PM
Hello! I sent you a private message to gather your contact details as well as your company information. So we can have a sales rep reach out to you directly regarding the next steps.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!