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How to get Device SN, Auth Code, or Parent Order Number for Support for Prisma Compute user

pfaulstich92001
L0 Member

‎09-15-2021 12:55 PM

I need to add more users to our support portal. They support Prisma Cloud, Compute Edition.  I have sent them to the support portal, and when they go to register, they need the Customer Id, which I have, and either the Device Serial Number, the Auth Code, or Parent Order Number.  I can find none of those in either our support portal, Prisma Cloud Compute Edition itself, or my emails from Palo Alto Networks.  Where can I find this information?

 

Thanks!

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