About IMTechSupport

IMTechSupport · ‎01-07-2026

We are not using the decryption.

IMTechSupport · ‎01-06-2026

-How is DNS involved in the issue? [GS] DNS resolution on proxy. -Does the proxy require authentication? [GS] No authentication required to proxy.

IMTechSupport · ‎01-06-2026

Reviewing the traffic logs, where we can find verbose system logs on why palo alto sent rst for update session when download is triggered? GUI system shows connection is successful.

IMTechSupport · ‎01-05-2026

Hi All, Any advice on a possible solution or workaround? All traffic passes through the proxy server. We have already checked the KB below; however, we cannot change the DNS settings because the proxy server is being used as the DNS server. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEpCAK Model: PA - 3410 Software Version: 11.1.10-h1 Issue: Can't Download Dynamic Update to the current setup Temporary solution: Manual Dynamic Update using CSP. Current Setup: Palo Alto Networks (Management Port) → Proxy Server → (Trust Port) PA → (Untrust Port) → Internet

IMTechSupport · ‎04-02-2025

Hi Guys, Hope you are all doing well. Just wanted to confirm which PAN-OS currently has an openSSH 9.8 version or later? Following this kb article: How to check the OpenSSH version the PAN-OS device is using - Knowledge Base - Palo Alto Networks I did try to check it on Palo Alto networks OSS Licenses, however seems like the most updated PAN-OS that is listed there is only 11.0 and the openSSH version for that is only 8.0 PAN-OS 11.0 OSS Listing my current version is on 10.2.x and planning to upgrade it as recommended on the VAPT assessment to upgrade the openSSH into 9.8version or later. PA model: PA-820 Thanks

IMTechSupport · ‎02-20-2025

Hi Everyone, PA-440 appliance running on 11.2.4 firmware Is anyone experiencing issue in time being incorrect and keeps going back to wrong time and date? Already tried synching it on NTP server and it shows on CLI that it is synched and reachable however on GUI it still shows the incorrect time and date. Also tried manually set time and date on Device tab> Setup> Management> Click on gear icon on general setting > Select the timezone that matches with your NTP server , still after refresh it still show incorrect time and date. Is there any workaround to fix this? Thanks

IMTechSupport · ‎08-17-2024

Hi, I am planning to increase the EC2 instance type that is in the same instance family. Will there be a possible disruptions?

IMTechSupport · ‎08-30-2023

Hello @bauss , you can try to include a certificate profile and client authentication. You can check the below KB https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/policy/use-an-external-dynamic-list-in-policy/configure-the-firewall-to-access-an-external-dynamic-list

IMTechSupport · ‎07-24-2023

@BPry @S.Cantwell , Hello guys! I see this issue (thread) was way back in April, do you guys by chance have an update on this? Looking at the release notes for 11.0.x, it seems that it is not yet identified as a known issue nor being addressed.

IMTechSupport · ‎07-04-2023

@Jirapan I experienced this too. Did you find out the root cause of this?

IMTechSupport · ‎06-27-2023

Hi @rjdahav163 , have you resolved this issue? I'm having the same.

IMTechSupport · ‎06-26-2023

Hello everyone! Has this issue been resolved? I am running 10.2.4-h2 but I experienced this error message, Please help

IMTechSupport · ‎06-26-2023

@Benjaminnio Hi Ben! Have you resolved this issue? I got the same exact issue with me just recently.

IMTechSupport · ‎04-19-2023

Hi @TomYoung , Thank you for your response. It appears that device admin cannot do it because of the fact that they could possibly grant superuser access or change their roles. It's just uncommon that there is no documentation. Btw, thanks again!

IMTechSupport · ‎04-18-2023

@BPry @TomYoung Hi! Appreciate it if you could share your input on this.

Member Since	‎08-14-2020 12:12 AM
Date Last Visited	‎02-24-2026 07:47 PM
Posts	100
Total Likes Received	7

Online Status	Offline
Date Last Visited	‎02-24-2026 07:47 PM

About IMTechSupport

Re: Palo Alto Unable to Download Software Updates

Re: Palo Alto Unable to Download Software Updates

Re: Palo Alto Unable to Download Software Updates

Palo Alto Unable to Download Software Updates

openSSH version 9.8 or later in PAN-OS

Palo alto firewall incorrect time

Changing AWS Instance Sizes for a VM-Series

Re: EDL access using sharepoint as source

Re: Broken email notifications formatting in version 11.0.1

Re: Many system event about "ha2-link-change" that made HA2 status was down from 23:02:35 (19/Nov/2022) until 17:29:11 (20/Nov/2022) ,HA2 st

Re: 10.0.10 code bug? LDAP auth server is up !!!

Re: Broken email notifications formatting in version 11.0.1

Re: Export/Import Named Configuration Snapshot

PA-5250 Raid Integrity Check

Re: Skype screensharing uses "u-meeting" app-id

Re: Broken email notifications formatting in version 11.0.1

Re: PA-5250 Raid Integrity Check

Re: Export/Import Named Configuration Snapshot

Re: Skype screensharing uses "u-meeting" app-id

Re: Skype screensharing uses "u-meeting" app-id

Re: Palo Alto Unable to Download Software Updates

Re: Palo Alto Unable to Download Software Updates

Re: Palo Alto Unable to Download Software Updates

Palo Alto Unable to Download Software Updates

openSSH version 9.8 or later in PAN-OS

Palo alto firewall incorrect time

Changing AWS Instance Sizes for a VM-Series

Re: EDL access using sharepoint as source

Re: Broken email notifications formatting in version 11.0.1

Re: Many system event about "ha2-link-change" that made HA2 status was down from 23:02:35 (19/Nov/2022) until 17:29:11 (20/Nov/2022) ,HA2 st

Re: Enterprise PKI Cert Chain Error

Re: 10.0.10 code bug? LDAP auth server is up !!!

Re: New error after power outage event: CloudAuthService Server certificate validation failed. Dest Addr: license.api.paloaltonetworks.com

Re: Export/Import Named Configuration Snapshot

Re: Export/Import Named Configuration Snapshot

Unlock your full community experience!

About IMTechSupport