Hi Fabio, There were several User-ID and group mapping issues fixed in 4.1.9 and 4.1.10, are you on those versions or something older? In some cases, group mappings were being eliminated when making changes on the firewall or on the AD server, in others there is a timer being used to poll group changes. Some commands you can issue in the CLI that can help pin down the issue when you are experiencing it: > show user group-mapping state all > show user group list > show user user-IDs > show user ip-user-mapping detail yes Those commands can give you a list of your user IDs and the group mappings associated with them. You also may want to check to see the timeout and logs on your User-ID Agent. Make sure that User-ID is able to read the security logs on your DC. If it cannot, and it uses WMI or NetBIOS probing, sometimes those can be unreliable. You also indicated that 193.242.41.103 can access the web. The "ALLOW WEB TRAFFIC" rule is letting it through. Check that rule, you will probably find that it is allowing outbound traffic without checking for user names. Lastly, you mentioned that support could not help with the problem. If you have an active support contract I would encourage you to open a ticket. It sounds like this would be worth investigating if you are on a recent release. Best, Greg Wesson
... View more