Hi Laura, thanks for your reply. I have downgraded the client further to version 8.1.5-6. It appears to be working correctly as long as it runs with the local system account In the log I see a whole bunch of entries appearing When I edit the UserIdentification setup and save it, the service starts to run with the RODC_Service account. This account has the correct priviledges according to this article https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK But but the service fails to start when started with this new account 06/04/19 11:19:03:448[Error 2382]: Start error -1!!
06/04/19 11:19:03:448[Error 764]: Device listening thread stops timeout!
06/04/19 11:19:45:694[ Info 2357]: ------------Service is being started------------
06/04/19 11:19:45:694[ Info 2364]: Os version is 6.2.0.
06/04/19 11:19:45:694[Error 675]: Cannot open config reg log key with error 5(Access is denied. As said, as long as it runs with the system account there are green lights though in the Palo Alto User_ID Agent screen so I will try if I can get a block page when entering corporate credentials. Still a bit confused how all this works but let's give it a try 🙂 Remko
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