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- About efrancis
03-16-2023
181Posts
87Likes
20Solutions
Mar 16, 2023Last Visited
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Latest posts by efrancis
| Subject | Views | Posted |
|---|---|---|
| 262 | 01-19-2023 04:15 PM | |
| 1391 | 03-16-2022 12:47 AM | |
| 3164 | 07-16-2020 06:56 AM | |
| 3785 | 06-30-2020 06:29 AM | |
| 3812 | 06-30-2020 05:51 AM |
My Liked Posts
| Subject | Likes | Posted |
|---|---|---|
| 1 Like | 04-07-2020 05:45 AM | |
| 1 Like | 02-05-2020 06:23 AM | |
| 1 Like | 10-23-2019 07:03 AM | |
| 3 Likes | 06-13-2017 08:35 AM | |
| 1 Like | 04-23-2019 07:19 AM |
Posts I Liked
| Subject | Likes | Author | Latest Post |
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| 1 Like | |||
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| Member Since | 08-31-2016 08:26 AM |
| Date Last Visited | 03-16-2023 11:28 AM |
| Posts | 181 |
| Total Likes Received | 20 |
04-07-2020
05:45 AM
1 Kudo
Who ever you purchased the software from, can open a case with Palo alto support. You should collect a tech support file from a few of the failed machines, and contact the vendor you work with. if you have the cleaner tool, it purges all of the files from the system, and uploads everything on the next reboot. The cleaner tool is version specific. Your vendor should be able to provide to you via Palo alto support.
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02-05-2020
06:23 AM
1 Kudo
@ADVENS_SI is the local admin account used to start up the services (ESM services)? if so, those services need to updated with the new password. Also, if that account is used by the database, it will need to be updated. If you contact Palo Alto networks support, they should be able to walk you through the process of changing the password, and what areas on the system to check if you are not sure how the admin account is leveraged.
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12-17-2019
05:47 AM
https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-api/cortex-xdr-apis
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10-23-2019
07:07 AM
@Jan_Linhart It sounds like Jacobs issue was with VDI's and how the agent handles the license request, which was resolved in the later maintenance builds of 5.0.x line. If you can describe your issue (including platform), I can offer more assistance. Palo Alto support will always be your best resource though.
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10-23-2019
07:03 AM
1 Kudo
@RichardP11 It is not a hard requirement to reboot. But if the servers are production boxes, ideally (after testing, always test upgrades in a sandbox before upgrading production systems.) the upgrade would be deployed during a patching cycle. The reboot allows the agent to benefit from any new drivers or modules that require a component to load on boot.
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