10-03-2025 02:26 PM
We have installed the CIE agent on a Windows server 2022 standard.
We have configured it with all the necessary information.
Certificate installed from CIE cloud.
The agent connects to CIE in cloud
It is not connecting to the AD servers. We have verified the configuration for the bind and password and domain.
When perform the test configuration on one of the configured servers we get 'unable to connect to Server Server Down'
We can ping and tracert successful. We have turned-off all local firewalls as well on the server. We see the traffic passing thru the firewall to get to the AD servers in question, via 636, but nothing is seen on the AD servers of any attempts from the service account user or from the CIE agent server. We see no Bind messages in the CIE agent logs as well. Any assistance would be greatly appreciated.
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