Cloud Identity Engine doesn't show all known attributes

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Cloud Identity Engine doesn't show all known attributes

L2 Linker

Hi everybody,

I'm wondering why Cloud Identity Engine (CIE) doesn't show all attributes, that should be synchronized from Azure AD.

AAD integration is correctly done, I can see all users in CIE, but when I open user detail, not all attributes are there. When I check user attributes configuration, than it looks ok and attributes in AAD are filled correctly. 

I need to be able to get to users telephone number (attribute mobilePhone)

Is it anything that can be solved?


Thank you,



L6 Presenter

Have you correctly configured the SAML claims and atrributes on the azure ad? If yes then better ask TAC suppor:


Customize claims issued in the SAML token for enterprise applications



Also in the browser of a client user you can debug the saml if you have not encrypted the assertions and to see if the email is in there:


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